Ferman Chevrolet Brandon Needs Experienced Automotive Service Advisors

Job Information Job Category: Car Service Requisition Number: FERMA001936 Full-Time On-site Locations Showing 1 location Responsibilities Greet guests in a prompt and courteous manner, deliver a best-in-class guest service experience from initial contact through stewardship of the service and repair process to delivery of the vehicle. Perform a walk‑around vehicle inspection with the guest and accurately record their comments regarding service needs and vehicle concerns using an electronic tablet. Consult with the guest and service technician to recommend services needed, discuss future maintenance, service or repair, and ensure the guest understands the project. Create a Service Repair Order detailing all work to be performed and provide the guest with a complete, accurate estimate of repair. Use phone, text messaging and e‑mail to maintain timely and continuous communication with the guest regarding vehicle status, changes, delays or additional work required and any changes in cost estimate. Advise guests on the care and value of maintaining their vehicles in accordance with manufacturer specifications. Strictly follow the manufacturer’s warranty guidelines and procedures. Track and control all open repair orders written. Manage and oversee the workflow and scheduling with a team of technicians. Schedule maintenance appointments or follow‑up service and repairs. Comply with all federal, state, and local laws, and company policy, regarding the safeguarding of all customer, company, and manufacturer information, as well as the guest’s vehicle and property. Strive to maintain excellent CSI scores. Qualifications Minimum 2 years Automotive Service Advisor experience required. Ability to achieve exceptional CSI scores. Bi‑lingual with proficiency in both English and Spanish (a plus). Friendly, positive attitude, energetic, self‑motivated, detail oriented, excellent organizational skills, able to work with minimal supervision. Excellent verbal and written communication skills. Above‑average writing, telephone and texting skills, and proficiency in using computers and tablets. Ability to explain complex automotive terms and procedures in a manner easily understood by the guest. Self‑motivated, able to multi‑task effectively and work in a fast‑paced environment. Understanding of vehicle mechanics and parts is a plus. Good sales skills and ability to work weekends (a plus). Valid U.S. government‑issued driver’s license, safe driving record, and eligibility to work in the United States. Ability to pass a pre‑employment background screening and drug test. Benefits & Perks Competitive salary commensurate with experience. Excellent growth and opportunities for advancement. Modern, state‑of‑the‑art service facilities. Paid training and education to achieve and maintain any job certifications required. 401(k) with company participation. Competitive health, dental, vision and life insurance programs for employees and their families. Short‑term and long‑term disability insurance available. Health savings account (HSA). Paid time off (PTO). Employee pricing for new and used vehicles, service and parts. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Ferman-Chevrolet-Brandon