Information Technology Support Technician II

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Position Specific Description

Recruitment Number 25-103TY , Information Technology Support Technician II, SR-15, Honolulu, Oahu.

Summary of Duties

Serves as an independent worker responsible for assisting an IT Specialist in managing, operating, maintaining and monitoring of information technology resources which includes mini/micro, mainframe, network and other computer systems, application software, peripheral devices; providing training and assistance to users on basic system procedures and a variety of mini/micro, mainframe, network and other computer software application programs; writing and editing procedure language; and performs other duties as required.

Minimum Qualification Requirements

Education Requirement : Graduation from high school or GED. Specialized Experience : Two (2) years of experience in an IT operational entity which demonstrated knowledge of mini/micro, mainframe, and/or network computer components and involved the use of:

• networking equipment (e.g. modems, line drivers)
• various mini and micro computer application programs (e.g., word processing, database, spreadsheets, electronic mail)
• peripheral equipment (e.g., laser printers, disk drives, UPS - uninterruptible power supply)

Substitution of Education for Experience : 1. Successful completion of a two-year degree (e.g., Associate's Degree) from an accredited technical school, college or university in a Computer Science or Information Technology/Electronics/ Networking Technology related field may be substituted for one (1) year of Specialized Experience. 2. Successful completion of a certified program (e.g., Microsoft Windows NT; Novell Netware, etc.) and passing a series of proficiency tests administered at an official testing center which resulted in becoming a certified engineer (e.g., Microsoft Certified Systems Engineer, Certified Novell Engineer) may be substituted for two (2) years of Specialized Experience. 3. A Bachelor's degree in Computer Science, Information Technology/Electronics/ Networking Technology related field or comparable major from an accredited college or university may be substituted for two (2) years of Specialized Experience.

Supplemental Information

Any additional information may be attached to your online application, submitted by email to View email address on us.fitly.work, or mailed to the following address: Hawai`i State Judiciary, Human Resources Department, 426 Queen Street, First Floor, Honolulu, Hawai`i 96813. Education: If you are using education as a substitution for experience, you must submit a copy of your transcript(s) or diploma(s) at the time of application. If you are selected for a position, we will request an official transcript (not a copy) at a later date. The official transcript must indicate completion of the training and/or the awarding of the appropriate degree.