Supervisor- Issue Resolution

Ready to Lead Complex Issue Resolution with Confidence?
️ Be the Backbone of Our Issue Resolution Team!

Join Us as Supervisor, Issue Resolution – Remote Role | US

What’s in it for you?

Lead with Impact: Oversee investigations involving workmanship warranties, liability damages, and contractor performance issues.

Own the Details: Guide escalations, monitor team performance, and ensure timely, effective resolution of complex claims matters.

Be Essential: Coach and develop team members while serving as the subject matter expert on Contractor Connection issue resolution processes.

At Crawford, every claim represents a person and a community we help rebuild. As a Supervisor, Issue Resolution, your leadership experience, property adjusting or construction background, expertise in Xactimate, and strong problem-solving skills will help drive successful outcomes for clients, contractors, and homeowners alike.

This is your chance to be part of the One Crawford family —where your leadership makes a real impact.

✨ Ready to lead a high-performing team and resolve challenges that matter? Apply today and help us restore lives!

Reporting to Issue Resolution Manager, Issue Resolution Supervisor will be responsible for Issue Resolution department, ensuring that department provides investigation and resolution of workmanship warranty, liability damage and performance related matters involving network contractors. Subject matter expert in Crawford Contractor Connection Issue Resolution processes and program requirements.

Why Crawford?

Because a claim is more than a number - it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at

When you accept a job with Crawford, you become a part of the One Crawford family. And as part of the One Crawford family, we offer a comprehensive Total Rewards package to our employees to assist with their financial, health/wellness, continuing education/training and other needs:

• Competitive base pay

- The Pay Range/Salary represents the anticipated low and high pay that may be offered for this position. To determine the actual offer, Crawford considers a wide range of factors including the candidate’s previous experience and education, market rates, minimum pay requirements for the applicable jurisdiction, business segment, supply/demand, and scheduled hours.

• Bonus/Incentive Pay and other Performance-Based Rewards, if applicable.
• We offer a well-rounded benefits package that encourages wellness and helps our employees to be an educated healthcare consumer. The core benefits* offered include :

- Medical, Dental and Vision Plans
- Prescription Drugs
- HSA, HRA, and FSA Accounts
- Paid Holidays, Vacation and Sick Leave
- 401(k) Retirement Plan
- Tuition Assistance
- Paid Parental Leave
- Supplemental Health Benefits

Other Benefits currently available at no cost include: - Enhanced Mental Health Support
- Virtual Physical Therapy
- Caregiving Services
- Life Assistance Program

*The above information highlights some of the benefits currently available to eligible full-time employees.

• Training programs that promote continuous learning and career progression while enhancing job performance.
• Sustainability programs that give back to the communities in which we live and work.
• A culture of respect, collaboration, entrepreneurial spirit and inclusion.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.