Automotive Service Advisor

Automotive Service Advisor – Diehl Subaru of MassillonDiehl Subaru of Massillon is looking for a motivated, customer-focused Automotive Service Advisor to join our growing service department in Massillon, OH.If you have excellent communication skills, enjoy helping customers, and thrive in a fast-paced automotive environment, this is an opportunity to build your career with Diehl Automotive. We are looking for a Service Advisor who can create an outstanding customer experience while helping our technicians and service department operate efficiently.Previous automotive dealership or service advisor experience is preferred, but candidates with strong customer service, sales, or automotive backgrounds are encouraged to apply.Service Advisor ResponsibilitiesAs an Automotive Service Advisor, you will serve as the primary point of contact between our customers and service technicians. Responsibilities include:Greet service customers and provide a professional, friendly experienceListen to customer concerns and accurately document vehicle service needsPrepare repair orders and explain recommended maintenance and repairsCommunicate with technicians regarding vehicle diagnosis and repair statusProvide customers with accurate repair estimates and completion timelinesReview recommended maintenance and repair services with customersObtain customer authorization for repairsKeep customers informed throughout the service processSchedule service appointments and assist with service-lane workflowReview completed repair orders and explain services performedMaintain accurate customer and vehicle recordsBuild long-term customer relationships through excellent communication and follow-upHelp maintain high levels of customer satisfaction and retentionWork closely with technicians, parts personnel, management, and other dealership departmentsWhat We're Looking ForThe ideal candidate will have:Excellent customer service and communication skillsStrong organizational and time-management abilitiesAbility to multitask in a busy automotive service environmentProfessional and positive attitudeStrong computer and data-entry skillsAbility to explain automotive maintenance and repairs clearlySales and customer-retention skillsValid driver's license and acceptable driving recordAutomotive dealership experience preferredPrevious Service Advisor, Service Writer, Automotive Service Consultant, or Fixed Operations experience is a plusSubaru dealership or manufacturer experience is a plus but not requiredWhy Work for Diehl Subaru of Massillon?Diehl Subaru of Massillon is part of Diehl Automotive, a growing automotive dealership group committed to providing exceptional experiences for both customers and employees.We offer a professional dealership environment, ongoing opportunities to develop your automotive career, and the resources of an established automotive organization.Benefits may include:Competitive compensationMedical, dental, and vision insurance401(k) opportunitiesPaid time offEmployee vehicle purchase and service discountsTraining and professional developmentManufacturer and dealership training opportunitiesCareer advancement opportunities within Diehl AutomotiveEstablished customer base and service trafficSupportive team environmentAutomotive Service Advisor Jobs in Massillon, OHThis position is an excellent opportunity for candidates searching for Automotive Service Advisor jobs in Massillon, Ohio, as well as Service Writer, Automotive Service Consultant, dealership service, fixed operations, and automotive customer service careers.Diehl Subaru of Massillon is conveniently located for candidates throughout Massillon, Canton, North Canton, Perry Township, Jackson Township, Navarre, Canal Fulton, Green, Alliance, and surrounding Stark County communities.If you're an experienced Service Advisor—or a customer service professional ready to take the next step in your automotive career—we want to hear from you.Apply today to join the service team at Diehl Subaru of Massillon!Diehl Automotive is an Equal Opportunity Employer.