Shared Services AR Analyst II

Job Description

Job Description

We are looking for an experienced Shared Services AR Analyst II to join a healthcare business services team in Florida. This contract-to-permanent position focuses on managing complex secondary insurance receivables, supporting claim denial resolution, and helping maintain efficient revenue cycle operations across a variety of non-Medicare payer categories. The role also supports front desk coverage in a detail-oriented office setting while contributing to team training and selected accounts receivable projects.

Responsibilities:
• Manage follow-up and resolution of outstanding secondary insurance balances for commercial plans, Medicare Advantage, Blue Cross, workers’ compensation, auto claims, and other non-Medicare payers.
• Investigate denied or underpaid claims, direct issues to the appropriate channels, and work toward timely reimbursement and account resolution.
• Use internal financial and patient accounting platforms to review account activity, document updates, and maintain accurate receivable records.
• Provide support at the front desk area by assisting with office coverage needs and following established access and security procedures.
• Analyze more complex accounts receivable cases across multiple financial classes and determine appropriate next steps for collection or correction.
• Assist with onboarding support by guiding new team members through processes, workflows, and day-to-day account follow-up practices.
• Contribute to special projects related to accounts receivable operations, billing workflows, or process improvement initiatives.
• Coordinate with internal teams to address billing discrepancies, coverage questions, and payer-related issues that affect account resolution.• Experience in accounts receivable, medical billing, medical collections, or revenue cycle operations within a healthcare environment.
• Working knowledge of secondary insurance follow-up and payer categories such as commercial insurance, Medicare Advantage, workers’ compensation, auto, and Blue Cross plans.
• Proficiency with accounting, billing, or enterprise systems, including ERP, CRM, patient accounting, or similar financial software platforms.
• Ability to review denials, identify root causes, and take appropriate action to support timely claim resolution and payment recovery.
• Strong understanding of patient billing activity, account balances, cash-related transactions, and core accounting functions.
• Effective communication skills with the ability to support front desk interactions and collaborate with internal departments professionally.
• Ability to train or mentor less experienced staff through shadowing, process guidance, and day-to-day operational support.