Patient Navigator

We are an equal opportunity employer. All qualified applicants will receive consideration for employment. We do not discriminate for any reason. We welcome talented individuals who believe in our mission, drive the organization forward, and recognize the positive impact they can bring to our communities.

Who We Are

If you want to work for a mission-driven organization that's impacting community health care both on a local and national level, then Access Community Health Network (ACCESS) may be the perfect place for you. As a nationally recognized leader in community health, we continue to innovate and improve our integrated care model to address the total health and wellness of our patients. Our dedicated staff are committed to advancing health equity and making a long-term impact on the health outcomes of the more than 150,000 patients that count on ACCESS as their medical home each year.


Position Summary:

The Patient Navigator plays a critical role in supporting patients by developing and implementing individualized, multi-session, time-limited interventions to assist those with recent diagnoses or positive test results. This position focuses on connecting patients to essential social support services and primary medical care while providing personalized, condition-specific counseling and referrals in a safe and empowering manner.

Core Job Responsibilities:

• Assist patients in navigating the healthcare system, including scheduling appointments, completing paperwork, and explaining treatment plans.
• Organize and manage appointments with healthcare providers and professionals to ensure timely and comprehensive care.
• Collaborate with providers, care coordinators, and nurse case managers to enhance patient adherence to healthcare recommendations.
• Connect patients to community resources, such as medical care, medication assistance, and other healthcare services, and ensure these services are accessed.
• Establish and maintain a strong working relationship with ACCESS Care Team members to support seamless patient care.
• Accurately document patient encounters and preliminary eligibility information in organizational and program-specific data systems.
• Conduct home and community visits face-to-face in accordance with established policies and workflows.
• Assist with special programs and events to support organizational objectives.
• Maintain accurate and comprehensive participant records, tracking all contacts and service connections.
• Perform additional duties as assigned to support organizational goals and priorities.

Requirements/Preferences:

• High School Diploma or GED required.
• Associate's degree or higher is strongly preferred.
• Minimum of two (2) years' experience in human services required.
• Experience in infectious disease care and support services, outreach, health promotion, or related fields is preferred.
• Demonstrated ability to assess diverse psychosocial needs of clients and patients.
• Basic proficiency with Electronic Health Record (EHR) systems and EPIC preferred.
• Bilingual English/Spanish a plus.
• Intermediate proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Working Conditions/Equipment

• Work primarily in a standard office setting, with occasional responsibilities in a health center environment.
• Regular remote work options are available, requiring a secure, private environment with reliable internet access.
• Local travel to health centers, hospitals, and community events is required.
• Ability to sit up to four (4) hours at a time and stand for up to two (2) hours at a time.
• A reliable mode of transportation required. If using a personal vehicle, a valid driver's license and proof of insurance are mandatory.

Benefits

• Tuition reimbursement and student loan forgiveness programs for qualifying individuals
• Comprehensive healthcare coverage including Medical, Dental, and Vision
• Generous PTO
• 403(B) retirement plan and financial resources to help you save and plan for your retirement
• Life Insurance
• Opportunity to participate in cross-departmental committees to innovate and transform our care delivery model and our workplace

ACCESS is a Network of Federally Qualified Health Centers treating patients on the frontlines of community-based health care. Depending on position applied/being recruited for, candidates may be required to be vaccinated against communicable diseases and provide supporting documentation proving that they are properly vaccinated, or apply for religious and/or medical vaccination exemption as a part of the application process.

The pay ranges provided represent the minimum to mid-range for positions. Actual compensation will be determined based on a combination of factors including years of experience, educational background, market conditions, and available grant funding.