Licensed Esthetician - Waxing & Client Experience Specialist

Job Description

Job Description

At Waxing the City, our licensed service providers are not only waxing experts, they’re waxing authorities. This led us to create our very own title of Cerologist™ technicians, combining “cera” (Latin for wax) with “ologist” (to highlight their level of education and expertise). After a week-long, hands-on training course at our Waxing University®, our service providers become certified Cerologists.

LOVE WHAT YOU DO
Do you love waxing, connecting with clients, and helping people feel confident? Does educating guests, recommending products and services, and sharing the latest beauty trends energize you? If so, Waxing the City may be the perfect fit!

We’re seeking full-time licensed beauty professionals who are passionate about exceptional service, building strong client relationships, and growing a loyal book of business. Our Cerologists™ are more than service providers; they educate guests, recommend personalized services and aftercare products, sell memberships, consistently rebook clients, and create experiences that keep guests coming back.

Waxing experience is a plus, but a strong sales and client-service mindset is just as important. If you have experience in beauty, retail, hospitality, fitness, membership sales, or another customer-facing environment where you’ve worked toward sales or performance goals, we’d love to hear from you.

RESPONSIBILITIES:

• Perform professional face and body waxing services in accordance with Waxing the City standards, protocols, and state board regulations.
• Build strong guest relationships and deliver exceptional experiences that drive loyalty and retention.
• Educate guests on pre- and post-wax care while confidently recommending personalized services, add-ons, and retail products.
• Promote and sell Club Orange memberships, wax packages, retail products, and other studio offerings based on guest needs.
• Consistently rebook guests, build a loyal clientele, and meet individual performance goals for sales, rebooking, retention, average service ticket, and services per ticket.
• Maintain a clean, safe, professional, and welcoming studio while supporting opening, closing, cleaning, and daily operational responsibilities.
• Participate in ongoing technical training, sales coaching, role-playing, and professional development.
• Support studio growth through referrals, social media, community engagement, teamwork, and a positive, accountable studio culture.

MINIMUM QUALIFICATIONS:

• Required : Current CA State Licensure in good standing (Esthetician, Cosmetologist)
• Required : Weekend availability.
• Strong customer service and communication skills.
• Sales-minded with a passion for building guest relationships.
• Comfortable initiating conversations about products, services, memberships, and rebooking.
• Previous waxing or esthetics experience is preferred but not required.
• Comfortable and open to performing male waxing services.
• Comfortable being coached and held accountable to measurable performance and sales goals.

PREFERRED QUALIFICATIONS:

• Previous sales experience in a customer-facing environment.
• Experience working toward individual or team sales goals, quotas, KPIs, or performance targets.
• Experience recommending and selling retail products, memberships, packages, upgrades, add-ons, or recurring services.
• Experience in beauty, skincare, cosmetics, retail, hospitality, fitness/wellness, med spa, salon, or another service-based sales environment.
• Proven ability to build relationships and turn new customers into repeat clients.

PHYSICAL REQUIREMENTS:

• Stand for extended periods (often 6–8+ hours per shift).
• Bend, reach, squat, and move throughout the studio.
• Perform repetitive hand, wrist, and arm movements.
• Maintain dexterity for precise waxing services.
• Lift and carry supplies up to approximately 20–25 pounds.