Assistant Service Coordinator

Job Description

Job Description

Benefits:

• 401(k) matching
• Competitive salary
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Job Summary
We are seeking an Assistant Service Coordinator to join our team at The Fireplace Showcase. In this role, you will communicate with customers to identify their needs, process requests, and provide helpful solutions that ensure they have a great customer service experience. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. 

This position is right for you if you are organized, detail-oriented, self-motivated, and are a good communicator able to help people in a high volume environment. Ideally, you are driven to provide the highest level of customer service and satisfaction and are able to effectively manage a variety of tasks and situations on a day-to-day basis.
Responsibilities 

• Receive a high volume of inbound calls and emails,
• Identify the reason for the customer’s call, collect and record relevant information, and schedule technicians for service appointments,
• Use best practices in customer service techniques to develop rapport and build relationships with customers,
• Document all customer interactions,
• Handle financial transactions; track, organize and manage accounts creating work orders and billing as appropriate,
• Order and stock parts, as needed.

Qualifications

• High school diploma/GED
• Previous experience in a customer service role is preferred 
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively

Job Type

• Full time, 40 hours. Salary commensurate with ability, knowledge and experience

The Fireplace Showcase (FPS) is home to the area's largest fireplace and stove showroom and offers more than 25 years of experience in helping customers select the right stove or insert for their homes.  A family owned business, FPS has become the area’s premier one-stop hearth shop for Rhode Island and Massachusetts where customers can be assured that complete satisfaction is a top priority. Each employee is a key representative and important part of our team. We are always looking for interested and skilled employees to join our growing team. For more information click the links below to our job descriptions and contact us if you wish to inquire or have any questions.

BENEFITS

• 401k plan (matching)
• Paid personal time off (PTO)
• Medical Insurance
• Paid Holiday Benefits