Commercial Support Specialist I

Position: Commercial Support Specialist I Position Overview: We’re looking for intuitive, enthusiastic problem-solvers to join our growing team of dedicated business services ambassadors! Specialists will provide excellent service to Mediacom’s business clients. Customer communications will be conducted via telephone and e‑mail interactions and will include resolution topics such as billing questions, troubleshooting connectivity issues, and product support of Mediacom Hosted Wi‑Fi and Static IP services. Additional duties also include scheduled maintenances determining customer impact, customer notification as well as billing questions associate with commercial services. Company Benefits: Paid on the job training and opportunity to promote! Company provided equipment! Health, vision, and dental insurance! Paid vacation, holidays and flex paid time off! 401K with generous company match! Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided! Education enrichment up to $5,000 per year for qualified employees! Employee wellness program! Position Responsibilities: Answer inbound commercial customer service calls pertaining to Mediacom’s business clients. Provide prompt resolution of billing questions or service interruptions through appropriate troubleshooting. Enter trouble tickets or contact Field Support personnel as needed. Through training, maintain an ongoing working knowledge of all commercial products, services, and promotions to effectively communicate best options to customers. Facilitate excellent customer relations through professional and courtesy one‑call resolution process. Make informed recommendations on service solutions where appropriate to better support the customer’s business needs. Monthly bonus potential based on call performance and customer satisfaction scores. Additional earning potential from on‑the‑job training courses and non‑sales commission available. Shifts vary; will need to be able to work a flexible schedule which may include some evenings, weekends, and holiday hours. Over‑time may be necessary during periods of high call volume. Position Requirements: High School Diploma or GED required. Previous experience in an inbound call center, Helpdesk or face‑to‑face customer service required. Proficiency in operating a computer using Windows required. Proficiency in Internet and networking terminology such as: Static IP, MAC Address, VPN and Wi‑Fi highly preferred. Must be able to multi‑task and successfully serve customer needs in a fast‑paced environment. Possess ability to maintain a professional manner and “customer centric” focus to best assist customers. Strong organizational skills and problem‑solving skills highly preferred. Ability to work in a remote environment while successfully meeting customer needs. Ability to type 30+ WPM. Equal Employment Opportunity (EEO): Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations. Disclaimer: The salary range for this position is $15.00 - $20.00 an hour. When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses. #J-18808-Ljbffr Kinsley Power Systems