Technology Support Associate

Providing exceptional service and support in a remote environment, the full-time T3 Technology Support Associate II will respond to customer inquiries, manage support requests, and maintain professional relationships with internal and external customers. Key responsibilities Respond to customer inquiries via telephone, chat, and email while adhering to established quality and service standards Utilize product knowledge to troubleshoot the T3 Platform and offer effective technical support Establish and maintain professional working relationships with customers and co-workers to enhance service delivery Required qualifications High school diploma required; Associates Degree or higher preferred At least 3 years of experience in a customer service role, ideally within a contact center or multi-channel communication environment Working knowledge of G-Suite applications, including Gmail, Google Docs, Sheets, and Drive Strong organizational skills with the ability to multi-task effectively A passion for helping others and providing exceptional customer service