Operations Supervisor

Operations SupervisorOperations Supervisors are responsible for the road supervision and dispatching of operators. They control, direct, and document the day-to-day operations of the transit service. This includes supervisory authority over all operators, coordination with other Operations Supervisors/Managers, and extensive direct contact with the public. Operation Supervisors monitor run coverage, on-time performance, detours, accidents, incidents, emergencies, back-up service needs and overtime to determine the most efficient way to ensure reliable service within budgetary parameters.Receives incoming calls via telephone and radio communications systems.Coordinates the use of vehicle and driver resources.Reviews road conditions, traffic flow, vehicle and driver availability, and other pertinent operational factors to determine daily trip scheduling capacity.Conduct on-road observations of service to insure proper implementation of all operating rules and procedures.Report changing road conditions and/or route disruptions and suggest viable detours.Assign operators to routes according to bidding, extra board, and overtime management procedures.Supervise and guide operators to promote efficient and safe working conditions that adhere to company policies.Employs customer service by assisting the public in a tactful and pleasant manner when responding to trip and information requests.Completes a daily supervisor report, recording all emergency or maintenance road calls, time checks, performance code violations and customer contacts.Completes incident reports and accident reports as required.Accurately document the status of vehicles and replacements, open routes, substitute operator assignments, and manage any other on-going operations items.Record all late buses, breakdowns, and accidents.High school diploma or equivalent1+ year(s) of dispatching experience preferredCDL B w/ Passenger & Airbrake endorsement requiredKnowledge of operational characteristics of busesKnowledge of the Prince George's County geographical areaProficient in Microsoft Office, including Word, Excel, and OutlookAbility to read, understand, interpret, and explain transit system operation rules, regulations, policies, phases and routesBasic math, writing, and computer skillsAbility to communicate via telephone with clear speech, pleasant tone, and proper etiquetteContinually required to sit and/or standFrequently required to walkContinually required to utilize hand and finger dexterity and/or use of a keyboardContinually required to utilize computer screenContinually required to talk and listenOccasionally required to lift/push/carry items up to 50 poundsOccasionally required to operate passenger busesContinually required to operate sedans and/or SUVsOccasional exposure to outside weather conditions and extreme temperaturesOccasionally required to work around fumes or airborne particles