Information Technology Support Technician
Widen the Net | B Corp™
IT Service Desk Analyst / Service Desk Support / IT Support Technician / IT Support Analyst /1st/2nd Support / 1st & 2nd Line Support / IT Technician Our client is a one of the world top social media platforms: -Over 6500 + staff globally across EMEA, NA, APAC and Middle East -Grow rapidly with cutting edge AR and VR technologies We are looking for an IT support technician to support the growth of their Santa Monica offices
- Troubleshooting Windows OS, Mac OS and Linux OS, IT network, AD, Office 365, storage, backups and digital workspace technologies such as Okta, Atlassian, Slack, Confluence, Google Workspace, JAMF,
- Clearing tickets backlog, analysing issues and following up with end users, escape technical issues, helping resolving problems and finding root cause within SLA (using Jira);
- Building good relationship with 3rd party software/hardware vendors;
- Documentations
- Working knowledge in troubleshooting Windows/ Mac OS X/Mac/Apple technologies
- Excellent client facing and problem solving skills
Vacancy posted 2 days ago
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