Surgery Scheduler - Duke Orthopaedics of Raleigh

Surgery Scheduler

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.

Job Location

Duke Orthopaedics of Raleigh - 3480 Wake Forest Rd

Job Summary

We are seeking a Surgery Scheduler responsible for coordinating all perioperative activities related to scheduling surgical procedures. This role involves direct communication with patients, physicians, and healthcare staff to ensure seamless scheduling and preparation for surgeries.

Job Duties and Responsibilities

• Surgical Case Management: Review surgical postings to ensure accuracy, including correct patient, procedure, diagnosis, and surgical site.
• Review incoming referrals received, enter referral and order into system, and coordinate scheduling in the appropriate template depending on reason for procedure.
• Address discrepancies or missing information with providers before scheduling.
• Schedule surgeries in Epic or other scheduling systems, coordinating with hospitals and surgical centers to secure operating room times.
• Manage complex pre-operative and post-operative patient appointments, including related ancillary and diagnostic services, clearances and follow-ups.
• Patient Communication: Provide patients with detailed instructions regarding pre-operative and post-operative care.
• Respond promptly to patient inquiries, addressing concerns and providing reassurance throughout the surgical process.
• Deliver verbal and written confirmation of surgery dates and related appointments.
• Insurance and Billing: Verify insurance benefits and obtain prior authorizations for procedures requiring approval if required.
• Notify patients of out-of-pocket costs and guide them through financial responsibilities.
• Submit billing sheets daily for coding of surgeries.
• Coordination and Documentation: Record and manage the surgical schedule for staff and providers.
• Ensure all required documentation, including medical clearances and lab results, is collected and accurately logged.
• Work closely with anesthesia and other specialists to coordinate patient needs.
• Other clinic duties as assigned.

Job Eligibility Requirements

• A high school diploma or equivalent is required. Associate's degree preferred.
• Two years of experience in a clinical setting or in a coding/billing setting. An associate degree or higher may substitute for the experience requirement.
• Prior experience on Epic preferred.
• Ability to deal tactfully and courteously with internal and external customers.
• Ability to follow through on details of a project through completion.
• Ability to organize and set priorities.
• Knowledge of medical terminology.
• Knowledge of CPT and ICD coding preferred.

Job Hours

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.