Site Operations Supervisor at Warehouse in Antioch

Site Operations Supervisor

Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world.

ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations.

The kind of people we look for:

• Versatile people who thrive on variety and challenge
• Excited about working in a fast-paced environment.
• Innate problem solvers who want to grow in a flexible, collaborative culture.
• Takes initiative, pushes boundaries, motivated to innovate.
• Individuals with a growth mindset who want to use their learning and relationship-building skills.
• Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality.

Position Summary:

The Site Operations Supervisor is responsible for the day-to-day oversight of warehouse floor operations, ensuring work is executed efficiently, safely, and in alignment with established processes, productivity goals and performance expectations. This role provides direct, hands-on supervision of warehouse team members and serves as a key link between frontline execution and site leadership.

The Site Operations Supervisor drives accountability, operational consistency, and a culture of safety, quality, and continuous improvement while ensuring compliance with company policies and regulatory standards.

This is a full-time, on-site position and required to work at our warehouse location in Antioch, TN reporting to the Site Operations Manager.

What you will do:

• Supervise and support day-to-day site operations including direct oversight of warehouse staff across shipping, receiving, triage, and reverse logistics functions to ensure service level, productivity and performance goals are achieved
• Lead, coach, train and develop team members by providing ongoing feedback, addressing employee concerns and supporting onboarding to drive performance, engagement and skill development.
• Monitor workflow on the floor, execute daily staffing plans, assign work, and adjust priorities in real time to ensure productivity, accuracy, and adherence to operational standards
• Reinforce safety protocols and ensure compliance with company policies and warehouse procedures
• Support inventory accuracy through proper handling, tracking, and reporting of discrepancies and partner with the Site Operations Manager to escalate shortages, operational issues, and process gaps.
• Ensure proper documentation and adherence to standard operating procedures (SOPs)
• Assist in implementing process improvements and maintaining consistency across shifts and workflows
• Track and communicate daily performance metrics (KPIs) to site leadership
• Maintain organization and cleanliness of the warehouse to support safe and efficient operations
• Additional duties as assigned.

Qualifications:

• A high school diploma or equivalent is required; a bachelor's degree is preferred. Equivalent combinations of education and relevant experience will be considered.
• Minimum of 3+ years of warehouse, logistics, or operations experience
• Minimum of 2+ years of experience in a lead or supervisory capacity. Call center or service environment experience preferred.
• Working knowledge of warehouse operations including shipping/receiving, inventory handling, and fulfillment processes
• Ability to identify and manage workflow dependencies and adjusts in real time
• Strong ability to prioritize, problem-solve, and make decisions in a fast-paced environment
• Demonstrated ability to lead by example and foster a positive, accountable team environment
• Effective communication skills with the ability to provide clear direction and feedback
• Ability to adapt to changing priorities and operate effectively in a dynamic environment
• Basic proficiency in Microsoft Office and warehouse management systems (WMS)
• Strong interpersonal and communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Experience with performance metrics, reporting, and workforce management tools
• Willingness and ability to work flexible hours as needed
• Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams and Slack)
• Must reside in Nashville, TN or surrounding areas and be able to work onsite

Preferred Qualifications:

• Experience in telecommunications, captioning services, or assistive technology
• Pallet Jack/Forklift Experience

Physical Demands:

Employees may experience the following physical demands for extended periods of time:

• Sitting, standing, and walking (98%)
• Keyboarding (50%)
• Viewing computer monitor, tablet, and cell phone screen requiring close vision (50%)
• Frequent bending, crouching, reaching, twisting, and grasping
• May lift or move boxes (up to 50 pounds with assistance) and/or use a forklift or other warehouse equipment. PPE is required, including wearing toe-covered shoes

Work Environment:

Warehouse: Work environment is the company warehouse in Antioch, TN. Primarily indoors with some variance in temperature and exposure to changing environmental conditions.

Compensation:

$58,000 to $62,000/yr determined by competitive market analysis and internal equity considerations. Final compensation will be based on the candidate's qualifications, experience, and business needs. For details on our comprehensive benefits program, visit to explore our total rewards package.

Intrigued to learn more?

When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us if we think there could be a fit and what next steps look like.

ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

ClearCaptions does not offer sponsorship for work authorization. Candidates must be authorized to work for any employer in the US without a current or future need for Visa sponsorship.