Customer Site Service Rep I - Warren MI

Customer Site Service Representative

We are looking for a Customer Site Service Representative to join our team in Warren, MI. New finish, Proven expertise. Bolder ambition. If you're someone who inspires others, owns their impact, and wants to elevate what they do, you'll fit right in. Until July 1, our business was part of BASF. As part of the current transition, all job listings and the application process are still hosted on the BASF platform and therefore fully presented in BASF branding. Please do not be confused by this: All roles are positions at Surventis, and your application will be submitted to us.

At Surventis, we go beyond the surface - in everything we do. We put customers at the center, think one step ahead, and develop solutions that create real value and lasting partnerships. We inspire each other to think further, take ownership of our work, and constantly push to elevate what's possible. If you bring your full self, challenge the obvious answer, and want to grow with a team that means it - this is your place.

This position supports the daily operation of Surventis products in Customer Automotive Assembly Plants by providing on-site technical and application knowledge. The incumbent will demonstrate the technical and professional expertise to enhance Surventis' reputation with the customer. S/he will integrate within the business and technical community to bring additional value to coatings customers. The role controls key performance indicators within product service environments to drive problem resolution and product improvement initiatives critical to customer performance expectations.

As a Customer Site Service Representative, you will

• Support the daily operation of Surventis products in Customer Automotive Assembly Plants.
• Provide on-site technical and application expertise of product performance including color management, defect identification, and corrective action if necessary.
• Assure product performance meets or exceeds customer expectations and supports business objectives to be our customer's supplier of choice.
• Respond to customer requirements, enforce product quality/performance specification, and support new product/application development.
• Support the efforts of a Surventis sales/technical team to assure value to the customer for product technical support, problem investigation, analysis, and resolution.
• Manage existing relationships and developing new ones.

If you have

• An ingrained safety mindset, excellent interpersonal and communication skills to serve you well as you perform your daily tasks individually and in a team environment.
• Strong mechanical aptitude as you collect and analyze technical data to identify and resolve issues to provide a superior product to your customers.
• Attention to detail in following written procedures, work instructions and JSAs, and proficiency with the Microsoft Office product suite to be effective in communicating results.
• A track record of working independently to demonstrate your leadership potential and flexibility that showcases a willingness to work shifts and weekends when necessary.
• Ecoat experience preferred
• High School Diploma (or GED) required

Privacy statement Surventis takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process.

Equal employment opportunities We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law. Applicants must be currently authorized to work in the United States on a full-time basis.

Notice regarding responsibility and data processing The job offers published on this platform relate exclusively to positions at Surventis LLC. BASF Group operates this platform solely as a technical service provider under a Transitional Service Agreement following the divestment of the Coatings division, effective July 1st 2026, now Surventis. The employer and contracting party for the advertised positions is exclusively Surventis LLC. Surventis LLC alone is responsible for the content of the job adverts and the decision regarding applications. Data Protection The processing of your personal data is carried out by Surventis LLC as the controller within the meaning of any applicable data privacy laws. BASF Group acts as a technical service provider in this respect and processes data exclusively on behalf of Surventis LLC. Further information can be found in the privacy policy coatings privacy policy incl. Contact details.