Server

Job Description

Job Description

Salary:

Job Summary:

This position contributes to Flatiron Provisions success by serving our guests in a personable, courteous, and professional manner. The server must see that the highest quality standards are met for guest service and must also work within the framework of a quality food and beverage service team.

General Duties and Responsibilities:

• Celebrate community by connecting with guests and fostering kindness.
• Craft every detail with care, honoring quality and tradition.
• Create timeless experiences that make each visit memorable.
• Attend to guest.
• Must know daily specials.
• Need to learn and know all menus.
• Need to be familiar with restaurant wine lists, have a comprehensive knowledge regarding wines and spirits.
• When servers arrive, need to check to make sure all stations are neat and setup.
• Answer any questions customers might have.
• Make specific suggestions tailoring towards guests preferences, and questions.
• Take orders and double check for accuracy.
• Must make sure the food is up to Flatiron Provisions, Inc standards, once served and the customer has what they ordered offer dessert, offer after dinner drinks of coffee, espresso, cocktails etc.
• Server is not allowed to leave until all customers have left their section unless approved by a manager or supervisor.
• Deliver cocktails or desserts to guests.
• Notify bussers of any special requests or needs guests may have.
• Make sure guests have all they need to enjoy their meal.
• Help all staff when directed by a manager or supervisor.
• Flatiron Provisions, Inc customer service SOP knowledge and compliance.
• Work always under the FDA health department rules and procedures.
• Cooperate and work in harmony with both and BOH staff.
• Catering service knowledge.
• Accommodating customers special requests.
• Folding napkins and polishing check presenters.
• Keep Point of Sale (POS) and handhelds always clean.
• Always keep servers stations neat and clean.
• Always bring menus back to the front desk.
• Know and understand Flatiron Provisions Inc SOP on how to deal with an unhappy guest.
• Always use the handheld to take guests orders. Double check for accuracy.
• Understand Flatiron Provisions, Inc coursing and order taking and sending to kitchen.
• Know and understand Flatiron Provisions, Inc SOP on how to deal with guests special requests.
• Positive attitude, willing to work, remaining busy.
• Folding customers napkins when not at their seats.
• Tables updates with host or manager when necessary.
• New employee training.
• Workshops + meetings mandatory attendance.
• Proper food and beverage handling sop training.
• Toast training is required.
• Taking to-go orders when necessary
• Sweeping, Dusting, Cleaning If Needed.
• Closing side work folding napkins, cleaning glasses and making sure your station is clean before departure, clean silverware . (see server closing check lists).
• Arrive to work on time and consistently follow shift schedule.
• Perform additional duties as requested by management.

Specific Duties and Responsibilities:

• Be thoroughly familiar with all standards of proper service etiquette and adhere to these standards throughout guest service.
• Its also each servers responsibilityto greet guests as they enter the restaurant.
• Suggest and promote food and drinks served, as food and drink sales are an important part of the position.
• Be aware of all state liquor laws as well as company and departmental policies regarding consumption of alcoholic beverages.
• Know all available spirited beverages, NA Beverages, beers, and wines by the glass or bottle. Also, be familiar and comfortable discussing regions, styles, and varietals of wines offered.
• Knowledgeable about all menus and hours of operation.
• Be familiar with emergency safety measures.
• Maintain and ensure each table is clean and presentable for every guest.
• Take food and beverage orders; ensure placement of order and accurate and timely delivery.
• Work special group functions as required.
• Follow the steps of service as outlined for your position.
• Complete opening/closing duties.

Essential Duties and Responsibilities:

• A team player with a positive attitude.
• Quick and flexible learner.
• Communication and collaboration skills
• Flexibility and willingness to adapt to changes.
• Driven and self-motivated.
• Maintain customer privacy, behave with open-mindedness and cultural sensitivity.
• Strong attention to detail and problem-solving ability.
• Implement quality assurance standards and provide accurate feedback.
• Ensure performance, reliability, functionality, and compatibility is up to company standards.
• Patience and the ability to maintain a professional demeanor.
• Enforce health and safety precautions.

Education and Experience:

At least two years related experience preferred.