Operations Support and Control Analyst

About Bankwell Bankwell is a commercial bank with more than $3 billion in assets that specializes in delivering personalized, technology-driven banking solutions to businesses and individuals. We pride ourselves on our unique ability to provide exceptional service with the expertise and dedication of our experienced team of professionals. When it comes to business, our deep industry knowledge, flexibility and innovative treasury and financing services enable us to find the right solutions for our business and commercial clients. Our organizational culture emphasizes personal development and continuous innovation across all business lines. These core values empower our team members to offer comprehensive financial products and deliver tailored solutions to specialized industry sectors with speed and precision. Summary of Position The Operations Support and Control Analyst assists the broader operations team by supporting the development, implementation, maintenance of and adherence to efficient, compliant procedures and controls. This role is ideal for individuals who are passionate about banking operations, risk management, compliance, and process improvement. The Operations Support and Control Analyst will participate in training, process reviews, quality testing, and special projects to facilitate operational excellence and efficiency. Key Responsibilities Maintain and deliver onboarding and ongoing training materials for Retail, Deposit and Payment Operations staff, ensuring team members have access to current resources. Assist in updating and organizing operations policies, procedures and business continuity plans to align with bank objectives and regulatory requirements. Participate in regular reviews and effectiveness testing of key controls and processes within deposit, payment and branch operations, providing observations and suggestions for process improvements and championing a culture of continuous improvement. Help document operational risk events, support root cause analysis, and assist in developing and implementing corrective actions through cross-departmental collaboration. Support the collection and organization of information for internal and external audit requests. Leverage automation tools and data analytics to monitor control performance and report trends. Contribute to cross departmental projects, such as IT system updates and process redesigns, under the guidance of senior team members. Champion quality service and efficient operations for internal and external clients. Qualifications & Skills Bachelor’s degree or equivalent experience in banking. 3+ years of experience in banking operations required; internships or relevant coursework considered. Comprehensive understanding of general banking operations activities, products and services as well as general banking compliance regulations. Ability to manage multiple tasks and priorities while maintaining attention to detail. Effective written, verbal and interpersonal communication skills. Proficiency with MS Office (Word, Excel, PowerPoint). Strong critical thinking and problem‑solving skills. Ability to work both independently and as part of a team. Demonstrated ownership and accountability for assigned tasks. Ability to meet deadlines and manage time effectively. Job Classification Full-Time, Non-Exempt This job description is a general description of essential job functions. It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform. All employees are expected to perform tasks assigned by supervisory personnel, regardless of job titles or routine job duties. Bankwell is committed to a policy of Equal Employment Opportunity and will not discriminate against any applicant or employee on the basis of race, color, religion, sex, sexual orientation, national origin or ancestry, age, physical or mental disability, veteran or military status, marital status, or any other legally recognized protected basis under federal, state or local laws. Applicants with disabilities may be entitled to reasonable accommodation under the terms of Americans with Disabilities Act and certain other state or local laws. Please inform Bankwell’s Human Resources representative if you need assistance completing any forms or to otherwise participate in the application process. All employees are responsible for complying with banking regulations that apply to Bankwell. This includes, but is not limited to, adhering to the BSA and various consumer protection regulations, and complying with OFAC sanctions. Employees are required to complete compliance training and follow policies and procedures for applicable regulations based on their role. An employee’s failure to comply with banking regulations will be individually reviewed and assessed. The result of non‑compliance may impact job performance ratings and may be serious enough to require termination of employment. #J-18808-Ljbffr Mybankwell