Claims and Legal Operations Manager

Building the people that build the world.

With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.

JOB SUMMARY

The Claims and Legal Operations Manager will support the SPX Legal Department with the management of claims and litigation matters as well as daytoday legal operations activities. Management of claims and litigation matters includes, but is not limited to, supporting SPX attorneys in the management and organization of claims or litigation matters, coordinating with appropriate SPX business unit personnel in the gathering of data, the transfer of data to outside counsel or external experts, and communicating with thirdparty claims representatives, outside counsel, SPX Risk Management, insurance broker representatives, and other service providers. Legal operations activities include partnering with members of the SPX Legal Department to improve how legal services are delivered across the organization and to optimize use of various tools associated with the delivery of such services. Legal Operations will focus on driving efficiency, cost control, process improvement, technology enablement, and datadriven decisionmaking throughout the Legal Department.

This position is based in Charlotte with a hybrid (3 days in office) work schedule.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Support attorneys with management of claims and litigation
• Assist outside counsel with data collection in litigation matters and coordinate communication with thirdparty claims representatives, outside counsel, SPX Risk Management, insurance broker representatives, and other service providers
• Assist with general case management
• Assist with legal due diligence and discovery projects, when necessary
• Design, document, and improve Legal Department workflows, processes, and standard operating procedures
• Manage operational aspects of outside counsel relationships, such as onboarding, rate negotiations, budgeting, and performance reviews
• Oversee management of legal spend, matterlevel budgeting, accruals, and forecasting by utilizing metrics and KPIs to provide insights into team performance, spend, and productivity
• Manage and improve billing guidelines and invoice review processes
• Identify opportunities to reduce spend or inefficiencies
• Manage and serve as primary administrator of the ebilling/matter management tool (currently Legal Tracker)
• Lead efforts to optimize use of Legal Department tools (ebilling, matter management, contract lifecycle management, document management, etc.)
• Drive adoption and training of Legal Department tools
• Manage engagement and communication tools within the Legal Department, outside counsel, and internal stakeholders (currently MS Teams and SharePoint)
• Provide reports and other requested information to the General Counsel and other Legal Department members
• Foster a culture of continuous improvement and accountability
• All other duties as assigned

KNOWLEDGE, SKILLS & ABILITIES

• General knowledge of products liability, personal injury, and general litigation, along with processes for tendering claims to insurers
• Proven project management and process improvement skills, including experience driving continuous improvement into workflows, processes, and standard operating procedures
• Ability to quickly learn new technology, including ebilling software, matter management software, contract lifecycle management software, document management tools, and engagement/communication tools (Legal Tracker, Ironclad, MS Teams, SharePoint, Qlik)
• Understanding of Legal Department economics, outsidecounsel management, and billing practices
• Strong analytical skills with the ability to translate data into practical insights
• Excellent communication skills and comfort working with senior leadership
• Excellent organizational skills and ability to move quickly between topics or issues
• Ability to work in a fastpaced, teamoriented environment
• Selfdirected with excellent initiative and organizational skills
• Strong ability to manage multiple demands with urgency, drive, and energy

EDUCATION AND EXPERIENCE

Required Education / Experience

• Associate's Degree or higher
• 5+ years of prior relevant experience, ideally in a corporate legal or private legal practice environment

Preferred Education / Experience

• Paralegal certificate; insurance adjuster license; CPCU designation; or other equivalent experience

COMPETENCIES

• As listed above under Knowledge, Skills & Abilities

REPORTING RELATIONSHIP

Reports directly to the Assistant General Counsel - Litigation & Claims.

How we live our culture

Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX.

What benefits do we offer?

We know that the well-being of our employees is integral. Our benefits include:

• Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
• Competitive health insurance plans and 401(k) match, with benefits starting day one
• Competitive and performance-based compensation packages and bonus plans
• Educational assistance, leadership development programs, and recognition programs

Our commitment to embrace diversity to build a culture of inclusion at SPX

We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential.

SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.