Nurse Manager, AC-Duke Primary Care-Midtown

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Primary Care Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina. Duke Nursing Highlights Duke University Health System is designated as a Magnet organization Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification Duke University Health System has 6000+ registered nurses Quality of Life: Living in the Triangle! Relocation Assistance (based on eligibility) Duke Primary Care – Midtown – Nurse Manager Duke University Health System – Duke Primary Care – Midtown seeks to hire a NURSE MANAGER who will embrace our mission of Advancing Health Together. Department Profile At Duke Primary Care Midtown, our dedicated health care team — including family care doctors, nurse practitioners, and physician assistants — provides comprehensive medical care for patients of all ages. We offer a range of services, including annual physical exams, health screenings, preventive care, and diagnostics. Our team supports smoking cessation and treats acute illnesses like flu and colds while administering immunizations, including annual flu shots and travel vaccinations. We also provide diabetes education, nutrition counseling, and women's health services, such as PAP smears and breast exams. For infants, children, and adolescents, we deliver well‑childcare, routine check‑ups, and school physicals, ensuring holistic management of conditions like allergies, asthma, and diabetes for all our patients. Clinic Location and Hours Open 8am – 5pm Summary Manage and coordinate patient care and personnel needs in a DUHS Clinic Plan, develop, implement and evaluate ambulatory health care services, programs and activities Work performed – manage multi‑specialty nursing services delivered within a specific described herein, patients, staff Perform other related duties incidental to the work resolution clinic Manage various personnel actions including, but not limited to hiring, orientation, performance appraisals, promotions and scheduling; and counsel and conduct formal discipline of clinical staff Collaborate in the development, implementation and expansion of learning opportunities and skill development for all Analyze, develop and maintain an effective and efficient nursing care delivery system that reflects patient and family needs across the continuum; achieving desired outcomes Promote education for patients, patient families and the community; participate in direct patient care activities as a targeted strategy for role modeling or information gathering Collaborate with nursing colleagues in ambulatory care to promote optimal utilization of nursing resources among the various clinics Identify clinical operational needs; manage appropriate level of equipment and supplies and monitor equipment maintenance Assess the environment and make recommendations to ensure optimal patient comfort, safety and compliance with various regulatory bodies (OSHA, JCAHO, etc.) Collaborate with Health Center Administrator/Nurse Manager in determining the fiscal requirements of the specific clinic; submit budgetary recommendations, including necessary nursing personnel and patient care materials necessary for the provision of care Cultivate exemplary customer service throughout the organization; promote effective communication skills to include, but not limited to problem solving, assertiveness, and support for team members, feedback, active listening and conflict development and implement processes to enhance clinic operations and practices for ongoing quality improvement Develop, document, implement and monitor written policies and procedures reflective of the ambulatory health care site mission, settlement and objectives Manage specific clinic in absence of HealthCare Administrator/Practice Manager; and be available on‑call for emergencies involving the facility, staff members Knowledge, Skills and Abilities Clinical Quality Management and Service management skills Orientation, Accountability, Planning, prioritization and time management Problem solving and innovation Initiative financial savvy Active Listening, effective communication; identifying and recruiting top talent Develop and retain talent Showing support – team building, conflict prevention and management Motivating and influencing managing vision and purpose Working knowledge of regulatory requirements including North Carolina Nurse Practice Act Level Characteristics Minimum Qualifications Education: Bachelor’s degree in Nursing is required. Master’s degree in Nursing strongly preferred. Experience: Three years of nursing experience is required. Degrees, Licensures, Certifications Must have current or compact RN licensure in the state of North Carolina. BCLS certification required Nurses hired into leadership positions must obtain a leadership certification within three months of hire New nurse leaders who are ineligible to sit for an exam because they have not been working in a leadership role for the minimum amount of time required must complete their certification within three months of becoming eligible Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Essential Physical Job Functions Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department. #J-18808-Ljbffr Duke Clinical Research Institute