Remote Contact Center Ops Lead — Vendor & WFM
Advocate
Austin, TX
- Remote job
Advocate—a fast-growing, technology-enabled legal services company—seeks a Contact Center Operations Manager to own the vendor relationship and run day-to-day operations. You will manage workforce planning, queues, quality, and reporting across vendor and internal teams, with a focus on Eastern Time business hours and fully remote work. You’ll build dashboards, drive process improvements, and coach teams to meet service levels and regulatory requirements. #J-18808-Ljbffr Advocate
Vacancy posted 3 days ago
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