Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in 2005 after building a strong foundation with State Farm starting back in 1990. Before becoming an agent, I worked in management and handled fire claims, which gave me a deep understanding of what customers need most when life doesn’t go as planned.

Today, our team includes three full-time and one part-time team member, and we run our office with a true family-first mindset. I’m married, have three daughters, and five grandkids, and I love spending time traveling with my family, especially anywhere in Florida. I’m also a big Cubs and Bears fan and enjoy catching sporting events whenever I can.

Giving back matters to us. We sponsor local baseball teams, support the Rockford Rescue Mission, and make it a priority to give back to police and fire departments around the holidays.

For our team, we offer a 401k and a strong focus on work-life balance. Our mission is simple: help every person get the right coverage, for the right price, and recover from the unexpected. If you’re outgoing, competitive, and love working with people, you’ll fit right in with our team.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Jason Bonomo - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.