Patient Engagement Specialist

This is a hybrid position that supports occasional in-person outreach in the Louisville, KY area. The work hours are from 8 am to 5 pm Monday through Friday EST or CST. You will receive a monthly bonus incentive, a competitive salary, excellent work/life balance, and benefits including 15 days of PTO, 3 floating holidays, 8 paid holidays, medical, dental, vision, and a 401(k). Job Type Full-time What You Will Do Engage patients via telephone in a friendly, supportive, and professional manner Engage difficult‑to‑reach patients through in‑person approaches to drive higher acceptance rates Self‑manage outreach work queue Appropriately document call outcomes and actions in the appropriate system such as Salesforce and our EMR Schedule patient appointments when successful outreach is achieved Answer inbound calls to support and engage with new patients Maintain the highest levels of patient confidentiality What You Need 1 year of experience in a healthcare, patient‑oriented position 1 year of experience in providing customer service Sales experience and a history of consistently achieving sales goals/metrics preferred Appointment scheduling experience CNA/MA background is a plus Call center experience is a plus Demonstrated passion for extraordinary patient service Licensed for a minimum of 5 years. No vehicle-related suspensions/reinstatements, DUI, reckless driving, leaving the scene of an accident, or felony convictions within the last 3 years. Multiple violations and accidents within the last 5 years would be subject to review. Compensation for the role is commensurate with the candidate’s qualifications, skills, competencies, and experience and may fall outside of the range shown. ConcertoCare offers a competitive total rewards package, which includes full healthcare coverage, a 401(k) with match, and a broad range of other health, wellness, and financial benefits. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. ConcertoCare is an Alcohol/Drug/Smoke‑Free Workplace #J-18808-Ljbffr ConcertoCare