Senior Global Manager, Operations - Luxury Brands

Benefits Annual allotment of free hotel stays at Hyatt hotels globally Flexible work schedule Work‑life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on‑site fitness center A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption Paid Time Off, Medical, Dental, Vision, 401K with company match The Role As the Senior Global Brand Manager, Brand Operations - Luxury, you are responsible for making the brand real. Translate brand strategy into clear, actionable tools and guidance Build and maintain the systems that support global brand consistency Serve as a primary point of contact for property teams Ensure that brand standards, materials, and resources are practical, accessible, and consistently applied Partner with marketing to ensure creative output is brand‑right and execution‑ready Your Key Responsibilities Brand Operations & Systems (Core to the Role) Own the development, organization, and ongoing evolution of brand standards, OS&E guidelines, collateral, and tools Ensure all brand materials are current, centralized, and available in usable formats for global teams Establish clear systems for file management, toolkits, and brand resources Drive consistency in how brand information is structured, shared, and maintained Property Enablement & Brand Support Serve as a primary point of contact for hotel teams, providing timely, practical brand guidance Support hotel openings, transitions, and renovations, ensuring alignment with brand expectations Translate brand standards into clear, actionable direction for operators Build strong relationships with field teams by being responsive, solutions‑oriented, and collaborative Quality Assurance (QA) & Brand Performance Insights Partner with QA and Operations to analyze audits and identify trends across the portfolio Translate findings into clear recommendations to improve standards and execution Help close the gap between brand intent and on‑property delivery Support initiatives that drive improvement in core brand and guest experience metrics Creative Direction & Brand Application Provide creative direction and feedback on brand assets across photography, video, digital, and property materials Ensure all creative output reflects luxury positioning, tone, and visual consistency Partner with internal teams and agencies to shape brand storytelling and content development Support the evolution of brand expression across all guest‑facing touchpoints Marketing Integration & Campaign Support Partner with Brand Marketing to ensure campaigns are aligned with brand standards and positioning Support development of launch kits, messaging frameworks, and content guidelines Contribute to campaign learnings and continuous improvement Brand Experience & Touchpoints Support development and refinement of signature brand elements, including OS&E and guest touchpoints Ensure brand expression is consistent across in‑room, digital, and on‑property experiences Evolve how the brand is felt, not just seen, at the property level Success in This Role Means Known for bringing structure to complexity, making the brand easy to understand and execute Trusted partner to hotel teams, providing clear, timely, and practical support Consistently deliver work that is both brand‑right and execution‑ready Balance creative instinct with operational discipline Proactively identify gaps and drive solutions without waiting for direction Earn the confidence of peers and leadership through clarity, follow‑through, and collaboration Qualifications Experience Required: 5+ years of experience in the same field, industry, or another equivalent business/function role Strong understanding of how brands are executed at the property level and across multiple touchpoints Highly organized with the ability to manage multiple priorities and stakeholders Brings a refined eye for creative quality and luxury standards Strong communicator who can translate complexity into clear, actionable direction Comfortable working across global, cross‑functional teams Experience Preferred: Bachelor's degree preferred, Marketing, Business, or Communications a plus The salary range for this position is $150,000–$160,000. This position is also eligible to earn incentive awards, an annual bonus, monthly or quarterly incentives, etc. The final pay rate/salary offered to the successful candidate will depend on experience, skill level, and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate. The position responsibilities outlined above are in no way to be construed as all‑encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. #J-18808-Ljbffr