Clerk, Physician Services

Job Description

Who We Are:

People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Georgetown Community Hospital is an acute care hospital with 75-beds offering a broad range of inpatient, outpatient, intensive care, surgical, emergency and diagnostic services. From our bariatrics to women's services to radiology, we have a wide range of services serve our community.

Where We Are:

Georgetown is a small-town bursting with charm in the midst of Kentucky Horse Country and is the true birthplace of bourbon. We are proud to be Kentucky's fastest growing city and home to a diverse list of adventures for all including petting a thoroughbred champion, feeling the thunder of a new engine roar to life, and strolling along a bustling Victorian-era downtown with architectural charm and locally owned shops, restaurants, craft breweries and a bourbon distillery.

Why Choose Us:

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off / Extended Illness Bank package for full-time employees
• Employee Assistance Program - mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• Options for accident, critical illness, long-term, short-term, and hospital indemnity insurance
• Professional development opportunities
• And much more...

Position Summary:

The Physician Services Clerk provides quality customer service to patients and performs those functions delegated and assigned by the Office Manager. This role supports front office operations for Centerpoint Walk-In Clinic and Centerpoint Business Health - Georgetown.

Reports To: Office Manager

FLSA Status: Non-Exempt

FTE : Part-Time

Job Requirements:

Minimum Education:
High school diploma or equivalent required; Associate's degree preferred

Experience/Knowledge:
Knowledge and experience with computers, coding, and medical terminology preferred

Required Skills:

• Excellent oral and written communication skills
• Excellent customer service skills
• Ability to work in a fast-paced environment
• Strong problem-solving skills and ability to handle stress in a positive manner

Essential Functions:

• Carries out front office activities in a kind and courteous manner and is helpful to patients and families
• Notifies Office Manager of customer complaints in a timely manner
• Gathers and updates patient demographic information in the practice management system
• Notifies patients of long wait times and offers alternatives
• Ensures effective telephone communication and documents messages accurately
• Coordinates all EMR/medical record activities
• Collects and posts payments and ensures security of all monies
• Schedules patients and manages appointment flow efficiently
• Performs insurance eligibility verification and obtains prior authorizations as needed
• Researches patient accounts to educate on balances and collect payments
• Performs appointment reminder/confirmation calls
• Completes required in-services
• Participates in patient satisfaction improvement initiatives
• Makes referrals to other medical team members when appropriate

Functional Demands:

• Standing, sitting, walking, and bending required
• May require stair climbing
• Must be able to communicate clearly in person and via telephone
• Adequate hearing and vision required to perform duties
• May be exposed to communicable diseases or difficult patient interactions
• Must be able to read, write, and prioritize tasks effectively
• Ability to cope with stress in a positive and professional manner

EEOC Statement:

Georgetown Community Hospital is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.

About Us

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.

About the Team

We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve.