Technology Systems Intern

Working under the supervision of the Technology Systems Manager, the Technology Systems intern carries out various functions, both technical and administrative, to support the District's computer systems, network, and voice communication equipment and facilities. The intern also assists District staff with related matters. Work is typically conducted during a standard, daytime workweek; however, the role may necessitate occasional evening and weekend work to complete special projects or address urgent requests. The Technology Systems intern is expected to possess a diverse skill set encompassing, but not limited to, Microsoft Windows administration, network security protocols, and basic project management principles. As an integral part of the technology team, the intern will participate in monitoring system performance metrics, assist in procedural documentation, and collaborate closely with both District control systems staff and senior technology personnel. This role will offer the intern a comprehensive experience in enterprise-level information technology practices, and provide opportunities for implementing solutions that align with federal, state, and industry-specific regulations. In summary, the Technology Systems intern will be a vital asset to the Technology Systems team, supporting a broad array of initiatives and ensuring that the District's technology infrastructure operates efficiently and securely. The position serves as a foundational role for those aspiring to further their career in information technology, offering a rich tapestry of tasks that touch upon system administration, policy formulation, and end-user support.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Serve as the primary and secondary points of contact for District staff and IT product vendors, respectively, providing comprehensive technical support for desktop, mobile, system issues, and new setup of computers, networks, and software. Monitor and evaluate performance metrics related to system uptime, customer service, and other operational indicators, subsequently compiling and disseminating data-driven analyses to support enhancements in organizational efficiency. Assist staff with technical support for end-of-life items and monitor expenses for District IT functions according to budgetary preparations. Assist in the drafting of internal documents or reports under the guidance of senior staff, aiming to communicate technical specifics effectively to a non-technical audience. Assist in the support and maintenance of comprehensive District policies, procedures, and instruction manuals, focusing on areas such as system security, disaster recovery, system backups, mobile device management and backup, email retention, and data security monitoring. Provide support to senior staff in periodically updating procedural and system documentation to align with industry standards relevant to U.S. critical infrastructure, while also ensuring compliance with federal, state, and sector-specific regulations, including the Payment Card Industry Data Security Standards. Assist in the management of the inventory and deployment of District computer equipment, covering both user devices and network hardware, along with software and services. This includes aiding in the maintenance of records for all licenses, warranty information, and schedules for equipment replacement, as well as contributing to the upkeep of service and support agreements. Conduct quality assurance by administering tests on newly introduced software, hardware, or configurations prior to full-scale implementation. Thoroughly document the test results, including any issues encountered, and provide comprehensive reports for review. In collaboration with District control systems staff, senior technology systems personnel, and network administrators, provide support for the administration and management of the District's Wide Area Network, Local Area Network, broadband services, and District internet circuits, implementing requisite modifications as circumstances dictate. Aid in the development and delivery of educational materials and sessions aimed at bolstering the technological proficiency of District staff, encompassing workshops, tutorials, and written guides. Participate in meetings and communications with technology vendors, assisting in the assessment and qualification of products or services, as well as coordinating the procurement process, including order placements, delivery tracking, and verification of contract compliance. Conduct research to identify new technologies, hardware upgrades, and software updates that could benefit the District, then summarize these findings into reports for review by management. Support senior staff in managing technology-related projects, from the initial stages of scoping and planning to execution and closeout, utilizing project management software as required.

EMPLOYMENT STANDARDS

Knowledge of: Microsoft Windows (including Win 10, Win 11), MS Office products, Adobe Acrobat, Office 365, Azure cloud-based services, and other desktop software. Windows server administration, including administration of virtual environments such as VMWare and vSphere. Network and desktop security and security software. Microsoft Exchange administration and features, Exchange Online, Azure cloud-based services. Network firewall administration fundamentals, IPS, IDS, access zones. Wireless networks PTP, MESH, Point to multipoint, wireless scanning. Backup technologies and methodologies. Voice/VOIP systems. Wide variety of office equipment, USB, IP based office equipment. Network communication fundamentals, including WANs and LANs, Purdue model. Windows Active Directory, Azure active directory, and cloud-based services. Remote access fundamentals and VPNs, mobile access. Software and hardware licensing and support principles. Asset lifestyle and management. System management and patch management fundamentals. General business principles, including developing basic budgets and tracking expenses. Fundamental information security systems best practices. Identity management, multi-factor authentication, and single sign-on fundamentals. Anti-virus, Anti-malware, behavioral guard, threat prevention principles. DevOps fundamentals with Azure cloud-based services, Amazon Web Services (AWS), and Google Cloud (GCloud). Fundamentals of IT Service Management. Basic Scripting and Automation capabilities. Documentation skills aligned with industry best practices. Collaboration tools such as Microsoft Teams. Soft skills including communication, problem-solving, and teamwork. Ethical considerations in IT. Regulatory compliance relevant to U.S. critical infrastructure. Customer service principles. Ability to: Manage and complete multiple, varied assignments within prescribed deadlines despite frequent interruptions. Adapt to, learn, and support new technologies and software applications in alignment with organizational needs. Liaise effectively with internal departments, external organizations, District staff, and vendors for problem-solving, knowledge-sharing, and policy implementation. Communicate effectively, both orally and in writing, including the development and administration of IT policies, procedures, and training materials. Read and interpret technical instructions, safety rules, operating guidelines, and procedure manuals. Maintain confidentiality and exercise discretion when handling sensitive or proprietary information. Analyze, track, and recommend solutions for technology issues, employing an effective course of action. Prioritize tasks, manage time effectively, and adhere to strict deadlines for system maintenance and issue resolution. Assist departmental staff in evaluating options for potential technology applications and systems. Perform minor hardware repairs and coordinate with support vendors for software and hardware issues. Track, administer, and organize a variety of hardware, software, licenses, and support agreements. Document expenses accurately and adhere to prescribed budgets. Respond to and identify user network and computer-related problems.

EDUCATION AND EXPERIENCE

Experience providing IT support in a business environment is required. Some of this experience may have been gained education pursued towards a Bachelor’s degree in Computer Science, Information Technology, or a comparable field is preferred but not required.

CERTIFICATIONS AND LICENSES

Possession of a valid California Class C Driver’s License is required upon hire. Preference will be given to candidates with A+ and Network+ certifications.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Mobility: Job tasks are varied and require standing, walking, sitting, climbing, bending, stooping, kneeling, and crouching. Lifting: occasional lifting up to 20 pounds. Vision: constant use of overall vision, including near vision, distance vision, color vision and ability to adjust focus. Dexterity: occasional grasping, fine manipulation, reaching, pushing and pulling; occasional use of touch to distinguish or identify objects. Hearing/Talking: frequent hearing and talking, in person and on the phone. Emotional/Psychological: frequent contact with coworkers and others; depending on assignment, may also frequently work alone. The employee is also expected to respond in emergency situations. Environmental: exposure to moderate noise levels. #J-18808-Ljbffr Southern Arkansas University