CASHIER

Cashier Position

This position was created to provide cash control, customer service, and security. The cashier staff will be scheduled for three shifts a day, 24 hours a day, seven days a week, 365 days a year, to insure regular customer service and cash control. The cashier is solely responsible for collecting moneys in exchange for goods and services provided to the customers. The cashier is responsible for reconciling sales to moneys for each shift. Consistency will be controlled by checklist, quality checks, and training. The cashier will remain available for the customers' needs as a priority above other duties such as cleaning or breaks. The cashier is required to always be friendly and cordial to the customer and should ask for help from management if customer flow is heavy or they cannot readily take care of a problem. Cashiers are essential to the security of the Travelers' Oasis employees, products, and facility. Cashiers should always be on the look out for suspicious characters, or shoplifters in or around the facility. Cashiers should always be aware of what other employees are doing. Statistics show that 70% of retail theft is from employees.

Qualifications:

Capacities:

• Physical: Position requires standing for 8 hours. Must be able to stoop, bend and climb stairs. Employee needs to be able to stand and exert fast-paced mobility for periods of up to three (3) hours in length.
• Mental: Be able to memorize prices and departments. Count money. Understand and carry out oral and written instructions. Be able to communicate clearly to staff and supervisors both by writing and orally. Ability to provide service for more than one customer at a time and keep cash transactions separate all while cheerfully relaying verbal exchange.

Attitude: Optimistic outlook. Customer service oriented. Dependable, on-time, and willing to go the extra mile to get the job done.

Personality Traits:

• People person. Must have genuine feelings of interest for people and enjoy the public as a whole.
• Fun, enthusiastic and optimistic about life.
• Good organizational skills required.
• Flexible and open to change.
• Eager to grow and learn.
• Be able to think clearly under pressure.

Skills:

• Familiarity with money exchange and handling.
• Communication. Read, write and speak English.
• Cash register and/or computer experience.
• Public relations training favorable.
• Be able to handle disgruntled customers.

Overview of Daily Tasks:

• Operate cash register by reading price, selecting proper department and relaying total including tax to customer.
• Providing customer service, in addition to cash tendering, which could include but not limited to, directions in the building and of the local area, be available to assist handicap or disabled, quote price and described features of product, assist in purchases requiring retrieval from locked cabinets.
• Clean behind the cashiers' desk and in the store.
• Make coffee and ensure deli is clean and stocked.