Specialist, Fulfillment Operations Support

Are you the next Ubique Group Employee? Come be a part of our dynamic team!

Ubique Group is a digital-forward, consumer-driven powerhouse with an expansive portfolio of furniture brands. For over 20 years, we've built multiple brands from inception to success, offering a wide range of furniture solutions that balance form, function, and style. We don't just keep a finger on the pulse of the marketplace - we anticipate it, transforming the typical point-and-click shopping experience into an inspired, rewarding consumer journey.

At Ubique Group, we're more than a company; we're a community of passionate, hardworking, and supportive people who believe in our business and in one another. We champion individual strengths, value the power of the team, and extend that commitment to our families and communities.

About the Role: The Specialist, Fulfillment Operations Support serves as the day-to-day operational resource for customers using outsourced fulfillment, acting as the internal liaison between those customers and the fulfillment provider. This hourly role supports order flow, account communication, SLA monitoring, and reporting, ensuring orders move accurately and on time and that any issues are identified, documented, and escalated promptly.

To align with business needs and customer support coverage, this role is ideally suited for candidates residing in the Mountain or Pacific time zones.

Essential Functions:

• Monitor daily order flow across inbound receipts, outbound shipments, and active inventory; identify stalled or exception orders, resolve within authorized scope, and escalate issues requiring manager or fulfillment provider involvement
• Serve as the primary contact for assigned accounts on day-to-day operational inquiries including order status, shipment updates, and inventory availability; provide timely responses and escalate issues as needed
• Track SLA performance against contractual commitments including on-time shipment, fill rate, and dock-to-stock targets; flag accounts approaching or breaching thresholds to the manager and maintain accurate performance logs
• Coordinate with the fulfillment provider to address order issues, inventory discrepancies, and fulfillment exceptions; document all communications and follow open items through to resolution
• Pull and distribute standard operational reports including monthly inventory transaction reports, open order summaries, SLA snapshots, and exception logs; ensure reports are accurate and delivered on time per customer requirements
• Support inbound shipment coordination by confirming product receipt, reviewing dock-to-stock timelines, and communicating inventory availability to customers; flag delays or discrepancies to the manager for fulfillment provider follow-up
• Maintain accurate account records including order history, communication logs, SLA tracking, and open issue registers; flag data quality concerns or discrepancies between customer and fulfillment provider records to the manager
• Collaborate with Sales, Commercial Operations, and Customer Assurance to communicate account status, surface emerging issues, and maintain cross-functional awareness of fulfillment concerns that may affect order flow or customer relationships

Qualifications:

• 1-3 years of experience in customer service, order management, or logistics support; experience with a third-party logistics provider or fulfillment operation preferred
• Familiarity with fulfillment operations including inbound receiving, inventory management, outbound order processing, and LTL/parcel shipment; able to understand and communicate fulfillment status clearly without technical expertise
• Familiarity with SLA concepts; able to monitor, track, and report on performance against contractual commitments
• Basic proficiency with order management systems, WMS platforms, or CRM tools; comfortable maintaining records, pulling reports, and working across multiple systems
• Strong organizational skills and attention to detail; able to manage multiple accounts, maintain accurate tracking logs, and follow through on open items without losing visibility on at-risk orders
• Clear communicator with a customer-first approach; able to represent the company professionally in account-facing interactions and escalate issues in a timely, well-documented manner

Education:

• High school diploma or equivalent required; associate's or bachelor's degree in Business, Supply Chain, or a related field a plus

Physical Requirements:

• Prolonged periods of sitting and computer work.
• Must be able to lift up to 15 pounds.

Benefits:

We offer a competitive benefit package that includes:

• Fully remote position.
• Major medical, dental, and vision benefits available day one - no waiting period.
• Company-paid life insurance and Employee Assistance Program.
• 401(k) with company match.
• Employee discount on Ubique Group products.
• Free office chair for remote employees.
• Ubique Cares employee-led organization hosting monthly and quarterly engagement activities with fun and giveaways.
• 9 paid holidays + 1 floating holiday, and up to 13 accrued PTO days per year.

Ubique Group is an equal-opportunity employer. We seek to employ the most qualified individuals for all our roles.