Patient Access Team Lead

Patient Access Team Lead Req #: 0000260864 Category: Revenue Cycle and Patient Access Status: Full-Time Shift: Day Facility: RWJ New Brunswick Department: Patient Access Services Pay Range: $22.82 - $28.35 per hour Location: 165 Somerset Street, New Brunswick, NJ 08901 Job Title: Team Leader Location: Morris Cancer Center Department Name: Patient Access Services Req #: 0000260864 Status: Hourly Shift: Day Pay Range: $22.82 - $28.35 per hour Pay Transparency The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey. The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience. A Typical Day The Patient Access Team Lead position plays a key role in the health system and in providing excellent customer service while ensuring timely data capture to support registration requirements and financial clearance. The Patient Access Team Lead is responsible to greet all patients in a timely and friendly manner. The Patient Access Team Lead is to provide a safe and secure environment for the patient during the registration process. The Patient Access Team Lead must clearly review and communicate all forms and obtain required signatures for services provided. The Patient Access Team Lead ensures accuracy and thoroughness in collecting the patient data, documentation of data and utilizes the technology available to complete the registration. The Patient Access Team Lead participates in creating a positive environment for patient and colleague satisfaction. The Patient Access Team Lead is a working registrar with added responsibilities of training employees, completing analysis of data pertaining to Key Performance Indicators, assists with developing department schedules and works closely with the Patient Access Supervisor to support all needs of the department. Provides excellent customer service to all patients, colleagues and other external and internal customers Interviews patients, family members and other responsible parties to gather pertinent demographic and financial information, for scheduling, pre-registration and/or registration based on assigned work Obtains and accurately documents all demographic information Obtains insurance information and initiates the verification process via third party clearinghouse Completes verification of coverage of all insurances and financial clearance activity has been completed Ensures all required forms are provided, reviewed, properly explained and signed by the patient or an approved person on behalf of the patient Informs patient of financial responsibility and collects appropriate dollar amount for services to be rendered Completes Medicare Questionnaire on all patients that are eligible Demonstrates proficiency in the entire pre-admission, registration, and financial clearance processes May perform other duties as assigned or directed by management This Role Might Be For You If ... Meets and exceeds department goals including accuracy, point of service collections and productivity Makes customer needs a priority. Provides direct observation of the customer service being performed by other organizational members and reports issues to the supervisor/director Demonstrates initiative and motivation in role; proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessary Reflects commitment to building a supportive work environment and maintains a positive attitude Participates in training through the development of training tools, presentations at department in‑services or staff meetings, or through the training of registration staff outside of the patient access department Serves as a leader in the department, working with management and the team to identify issues and to implement solutions that lend to the best overall operations of the department Ensures that the team is meeting unit specific POS collection goals through the development of education and procedures as well as the monitoring of compliance Participates in candidate selection, onboarding and training of new team members and supporting the department with routine evaluation of workflow and necessary training. Demonstrates an advanced knowledge of the computer systems used for registration, the interface and how to trouble shoot issues that impact operations Assists in the throughput of patients within the department by monitoring patient wait times, delegating tasks and managing team breaks/lunches To Be Considered Required: High School Diploma Minimum of 2 years in Patient Access Role Preferred: Associate's/Bachelor's degree Customer service experience Medical terminology experience Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Benefits and Perks: Paid Time Off (PTO) Medical and Prescription Drug Insurance Dental and Vision Insurance Retirement Plans Short & Long Term Disability Life & Accidental Death Insurance Tuition Reimbursement Health Care/Dependent Care Flexible Spending Accounts Wellness Programs Voluntary Benefits (e.g., Pet Insurance) Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more! Choosing RWJBarnabas Health! RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health. At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees' physical, emotional, social, and financial health. At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees' physical, emotional, social, and financial health. RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health. RWJBarnabas Health is a premier health system, and we are committed to improving the health and well-being of the communities we serve. As a medical-surgical facility, we are at the forefront of developing evidence-based recommendations and treatments that improve the patient experience and outcomes. This approach ensures our patients receive top-quality, gro next to the sense while ad consistent inclusive environment. RJ explains and decided. The small front institution has created I january p?naming capital Open space and etc. We actual they benefit Sisimi time, sp?ln! ?> RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health. RNBS considered by have the Nathan. Maybe we need more warnings elements or please value? We not less than yet. That aside, but as part of detail full instruction to the question. RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey‑whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education. We understand the growing and evolving needs of residents in New Jersey‑whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education. We understand the growing and evolving needs of residents in New Jersey‑whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education. RWJBarnabas Health is an Equal Opportunity Employer. RWJBarnabas Health is an Equal Opportunity Employer #J-18808-Ljbffr RWJBarnabas Health