Client Experience Associate - MLK & Central Park

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Client Experience Associate within PNC's Retail Banking organization, you will be based in Denver, CO at the MLK & Central Park branch. Bilingual (Spanish) preferred. PNC is an in‑office company that fosters a collaborative and supportive culture where employees can thrive. Responsibilities Deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Process a variety of customer interactions, educate customers on alternatives available for their financial interactions, and identify banking opportunities during the customer interaction. Make appropriate referrals to branch staff and perform lobby engagement activities to connect with customers and position PNC products. Educate customers on options for managing financial transactions by leveraging technology, tools and resources. Apply product and procedural knowledge to solve customer problems, adhering to all policies and procedures. Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately. Support proactive sales conversations through internal and outbound interactions with a defined sales process, ultimately elevating client loyalty. Help grow customer share of wallet through a differentiated customer experience and drive customer loyalty. Qualifications Relevant knowledge, skills and abilities for the role. Preferred skills include accountability, banking, branch banking, client loyalty, CX, customer service, identifying opportunities, leveraging technology and proactive sales. Competencies: accuracy and attention to detail, banking products, digital awareness, effective communication, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, understanding customer needs. Work experience: typically Education: no university/college degree required. Certifications and licenses: none required. Pay Transparency Base Salary: $37,125.00 – $61,875.00. Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Benefits Medical, prescription drug, dental and vision coverage (with Health Savings Account feature). Employee, spouse/child life insurance; short and long‑term disability protection; 401(k) with PNC match, pension and stock purchase plans. Dependent care reimbursement account; backup child/elder care; adoption, surrogacy and doula reimbursement; educational assistance. Robust wellness program with financial incentives. Paid time off: maternity and/or parental leave; up to 11 paid holidays yearly; 9 occasional absence days yearly; 15 to 25 vacation days yearly based on career level. Disability Accommodations If an accommodation is required to participate in the application process, please contact us via email at View email address on click.appcast.io with “accommodation request” in the subject line and include your name, the job ID and preferred method of contact. For phone assistance, call View phone number on click.appcast.io and say "Workday". Equal Employment Opportunity PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the FDIA and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 and/or FINRA, which prohibit the hiring of individuals with certain criminal history. California residents: refer to the California Consumer Privacy Act Privacy Notice for information on how PNC may use or disclose your personal information in our hiring practices. Company Statement For nearly 160 years, PNC has strived to make a meaningful impact for its employees, customers, communities and shareholders. We believe our success and positive reputation are built on open and honest dialogue, unwavering focus on smart risk management, relationship‑based customer service and community investments. Our inclusive workplace allows our employees to be heard, valued, and developed to do their best work. #J-18808-Ljbffr