Technical Solutions Engineer

The Radionix name holds a special place in the hearts of our associates, dealers, distributors, and customers alike. The new Radionix vision — Mission control for your security — encapsulates our focus on empowering users with an intrusion system that seamlessly integrates every layer of security, from our intrusion system products to our G Series panels to our reimagined Remote Security Manger app.

Fairport, NY is the headquarters for the Radionix sales & marketing organization in the United States and serves as the primary site for research and development, engineering, quality, and product management for intrusion detection systems, including state-of-the-art sensors, control panels, software, communications and more.

Job Description

• Lead technical presales and solution design for customers, conduct site assessments, feasibility studies, and pilot programs
• Provide detailed Bill of Materials, including all necessary parts, with MSRP pricing. Sales will manage all pricing and discounting for projects
• Design integrated security solutions tailored to customer and operational requirements
• Conduct training workshops, webinars, and technical seminars for sales teams and partners on product capabilities and market trends
• Collaborate with Alarm.com, Genetec, Milestone, and other third-party integrations to deliver end-to-end system architectures
• Prepare technical proposals, ROI analyses, and implementation roadmaps; present to C-suite and operational stakeholders
• Serve as subject matter expert for Radionix products and solutions in all vertical applications relevant to the market
• Provide technical specifications, architecture diagrams, and best practices as required
• Assist sales teams to identify and qualify high-value opportunities in all vertical applications relevant to the market
• Lead discovery meetings; translate customer pain points into scalable, profitable solution recommendations
• Champion emerging technologies (AI/ML, edge computing, cloud integration) and their application to security challenges
• Provide technical overview training, supplemental product and solution training
• Provide support of the sales team and customers technically including post-sales technical solution nuances, challenges, and escalations
• Support, teach, provide technical information to the Architect, Engineer, and Consultant community
• Support of trade shows and partner events; build and maintain expansion of demo kits on a regular basis

Qualifications

• Bachelor's Degree in technical or related field (e.g., Computer Science, Engineering) preferred.
• High School Diploma required.
• 3-5 years of field application experience, while working with customers, preferably from the manufacturer side or in the security market overall.
• Strong technical knowledge with deep understanding of complex technical products.
• Good working knowledge system design and installation (industry affiliation and certification plus)
• Customer-focused mindset with the ability to build strong relationships.
• Self-motivated with strong organizational, integrative aptitudes, and follow-up skills.
• Excellent verbal, written, and interpersonal communication as well as presentation skills.
• Proven ability to work collaboratively.
• Ideally located in Great Lakes region or the Northeast Region of the US (Ohio, Michigan, Kentucky, Pennsylvania, New England)
• Willingness to travel within allocated geographic region (50-70% of the time).

Additional Information

The U.S. based annual rate for this role is between $100,000.00 - $115,000 per year with on target earnings potential between $150,000 - $175,000. Within the range, individual pay is determined based on several factors, including, but not limited to, work experience and job knowledge, complexity of the role, job location, etc.

In addition to base salary, full-time employees are eligible to participate in Keenfinity Group's (US) Health and Welfare Benefit Plans—including medical, dental, vision, disability, and life insurance—as well as the company’s 401(k) plan, subject to the terms and conditions of the respective plan documents. Full-time employees are eligible to participate in Keenfinity Group’s paid time off and sick leave programs in accordance with applicable policies.

• Reasonable accommodations may be made, to the extent they do not pose an undue hardship, to enable qualified individuals with covered disabilities to perform essential functions.
• Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization is not available.
• All of your information will be kept confidential according to EEO guidelines.

Radionix values different backgrounds, ideas, and experiences and we’re committed to growing, learning, and celebrating success as one team. Everyone is welcome here — we foster an environment where everyone is respected, valued, and encouraged to be their authentic self. Radionixis an equal opportunity employer, offering equal opportunities for all. We welcome applications from people with disabilities and can offer support, if needed. When everyone has a chance to contribute, we all do better.