Senior IT Business Applications and Automation Analyst

SUMMARY:

Lead the analysis, design, integration, automation, administration, and continuous improvement of Momentum for Health's critical business applications and data workflows. Partner with Finance, clinical, operational, and IT leaders to translate business needs into reliable, secure, documented solutions that improve service delivery, revenue-cycle operations, reporting, and organizational continuity.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

1. Enterprise Application and Business Systems Leadership:
2. Serve as the senior technical and functional owner for assigned enterprise applications, integrations, reporting platforms, and related workflows.*
3. Lead requirements analysis, process mapping, solution design, configuration, testing, release planning, and production support across Finance, clinical, and operational functions.*
4. Administer application access, roles, saved searches, dashboards, reports, and support processes using documented approval and least-privilege controls.*
5. Integration, Automation, and Data Platform Engineering:
6. Design, build, maintain, and monitor secure integrations using APIs, EDI, SFTP, scheduled workflows, robotic process automation, and database technologies.*
7. Develop and support Microsoft Power Automate desktop and cloud flows, inbox automation, and comparable automation solutions for modern and legacy applications.*
8. Maintain technical controls for scheduling, logging, error handling, credential management, source control, change management, backup, and recovery.*
9. Troubleshoot complex data, application, and automation failures and restore service within agreed priorities and support expectations.*
10. Healthcare Informatics and Revenue Cycle Solutions:
11. Partner with Finance, billing, clinical, and operational leaders to improve eligibility, claims, remittance, reconciliation, and reporting workflows.*
12. Support healthcare transaction and integration processes, including applicable X12 transaction sets such as 270, 271, 277, 835, 837, and 999.*
13. Develop reliable queries, reports, dashboards, worklists, and exception monitoring that allow business owners to validate results and act on discrepancies.*
14. Protect the privacy, integrity, and availability of protected health information and other sensitive data in accordance with law, contract, and Agency policy.*
15. Technical Project and Vendor Leadership:
16. Lead complex cross-functional application, integration, automation, upgrade, and vendor projects from discovery through stabilization.*
17. Define scope, requirements, dependencies, risks, acceptance criteria, test plans, implementation plans, and support ownership.*
18. Act as a technical liaison with software vendors, clearinghouses, implementation partners, and internal stakeholders; evaluate proposed solutions and verify that deliverables meet business and security requirements.*
19. Prepare cost, benefit, risk, and operational-impact analyses to support technology decisions.
20. Documentation, Training, and Service Continuity:
21. Create and maintain current architecture notes, data definitions, runbooks, operating procedures, support records, and user documentation.*
22. Train end users, application administrators, and designated backup personnel; verify readiness through supervised operating cycles and documented knowledge transfer.*
23. Reduce single-person dependencies by maintaining shared documentation, recoverable credentials, tested backup coverage, and assigned operational ownership.*
24. Provide senior-level application support and participate in after-hours support when critical business services require escalation.*

OTHER DUTIES AND RESPONSIBILITIES:

1. Provide technical leadership and coverage for assigned business applications and integration services, as needed.
2. Attend and participate in staff, program, agency, vendor, and other meetings and trainings.
3. Maintain current technical knowledge through continuing education, professional development, and review of relevant product and security guidance.
4. Perform other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: (E = Essential; D = Desired)

1. Experience and education:
2. At least eight years of progressively responsible experience in business applications, systems analysis, application integration, workflow automation, data engineering, or a closely related field; (E)
3. Demonstrated experience leading complex cross-functional technology initiatives and supporting production systems with material financial or operational impact; (E)
4. Bachelor's degree in Computer Science, Information Technology, Information Systems, Health Informatics, or a related field, or an equivalent combination of education and relevant experience; (E)
5. Thorough knowledge of:
6. Enterprise application administration, systems analysis, requirements definition, solution design, testing, release management, and production support; (E)
7. Robotic process automation and workflow automation, including Microsoft Power Automate desktop and cloud flows, inbox automation, or comparable platforms; (E)
8. Application and data integration using REST APIs, EDI, SFTP, scheduled workflows, JSON or XML, and secure credential management; (E)
9. Relational databases, SQL, data modeling, data quality, reconciliation, and reporting; (E)
10. Monitoring, logging, error handling, source control, change management, backup, recovery, and operational documentation; (E)
11. Healthcare privacy, security, and regulatory requirements, including HIPAA as applied to health information systems; (E)
12. Healthcare revenue-cycle processes and applicable X12 transactions; (D)
13. Oracle NetSuite administration, reporting, integrations, or financial workflows; (D)
14. Netsmart myAvatar or myAvatar NX administration, reporting, integration, or automation; (D)
15. Power BI, Metabase, Microsoft Excel, SharePoint, containerized services, and scripting or low-code development tools; (D)
16. Demonstrated ability to:
17. Translate complex business, financial, clinical, and technical requirements into secure and maintainable solutions; (E)
18. Diagnose and resolve complex production issues using structured analysis, logs, data validation, and clear escalation; (E)
19. Lead projects, coordinate vendors, manage competing priorities, and communicate risks, decisions, and status to technical and nontechnical stakeholders; (E)
20. Prepare clear technical documentation, operating procedures, training materials, and decision support; (E)
21. Work independently with sound judgment while collaborating effectively across Finance, clinical, operational, compliance, and IT teams; (E)
22. Protect confidential information and apply appropriate access, security, audit, and data-handling controls; (E)
23. Coach and train others, establish backup coverage, and transfer operational knowledge; (E)
24. Provide exemplary customer service, compassion, and care in the execution of all duties and interactions. (E)
25. A valid California Driver License, with access to a reliable vehicle or the ability to provide reliable alternate transportation if prohibited from obtaining a driver license by a medically documented disability. (D)
26. Physical requirements needed to perform the essential functions of this job, with or without accommodation: (E)
27. Hearing and talking on the telephone and in person; standing, walking, sitting, pinching, and finger flexion are required constantly, over two-thirds of the workday; (E)
28. Lifting, carrying, pushing, pulling, bending, stooping, crouching, kneeling, and twisting are required occasionally, under one-third of the workday; (E)
29. Balancing, climbing, and crawling are generally not required.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.