Product Manager

Sr Staff Outbound Product Manager

ServiceNow is looking for a Senior Staff Outbound Product Manager to guide new product introduction, go to market, and customer adoption initiatives for our latest AI offerings aligned to the developer and admin personas. This role focuses on empowering customers to get the most out of the ServiceNow AI Platform, while ensuring their voices directly influence our product roadmap and strategy.

You'll collaborate with customers and internal teams to release new product & capabilities, drive adoption at scale, and gather insights that shape the future of our products. This is a strategic, hands-on role with significant visibility and impact across the company.

This role offers the opportunity to shape the next wave of enterprise AI, working with passionate teams and forward-thinking customers. Help us drive meaningful innovation while ensuring ServiceNow continues to be at the forefront of AI-powered workflow transformation.

To succeed in this role, you have:

• 12+ years of total experience, including 5+ years in customer-facing roles (e.g., product management, technical consulting, presales, or business development).
• 5+ years of experience in application development or adjacent domain.
• Experience with generative AI and agentic technologies (LLMs, AI agents, agent orchestration, MCP) and the ability to speak credibly about how they work and where they fall short.
• Demonstrated success bringing AI-powered products to market, including translating model capabilities into concrete customer value.
• Experience launching and scaling adoption of emerging technologies in enterprise environments.
• Strong sense of accountability, with the ability to influence, guide, and execute effectively.
• Action-oriented mindset and motivation to deliver impactful outcomes.
• Proven ability to collaborate across diverse, cross-functional teams.
• Customer-centric approach with strong problem-solving skills.
• Excellent written and verbal communication, including the ability to convey technical concepts to varied audiences.

For positions in this location, we offer a base pay of $171,900 - $300,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.