Patient Access Receptionist/MA- Emory

EQUAL EMPLOYMENT OPPORTUNITY Race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate shall not be a factor in employment for this position. Due to the nature of hospital services, it may become necessary to work extended hours. POSITION SUMMARY To support Hunt Regional Medical Partners' multi-specialty practice in a medical --clerical administrative capacity. POSITION SUPERVISORY RESPONSIBILITIES Reports To: CLINIC MANAGER Supervises: None POSITION REQUIREMENTS Minimum Education High school diploma or equivalent Minimum Work Experience Certified Medical Assistant preferred or at least 3 years of experience Required Licenses/Certifications None Required Skills, Knowledge, and Abilities Will possess excellent verbal/communication skills, Possess the ability to resolve conflict, and possess excellent listening skills, The employee must abide by all policies and procedures as outlined by Hunt Regional Medical Partners and Hunt Regional Healthcare. Solid Computer Skills Solid Customer Service Skills Ability to Multi-Task Solid Organization Skills Experience in Medical Office Environment Ability to Work in Fast Paced, Busy Environment Must be able to work mandatory rotating weekends and holidays Preferred Qualification PHYSICAL REQUIREMENTS Office environment, standing, walking, stooping, bending, Requires corrected vision and hearing to normal range. May be exposed to communicable diseases and bodily fluids. QUALITY BEHAVIORAL EXPECTATIONS Generally and in all job specific duties: Uses critical thinking skills to determine evidence based solutions. Systematically gathers and reviews pertinent information to prevent errors (PDCA -- Plan, Do, Check, Act). Pursues individual or team learning and growth opportunities to continually build skills. Understands and abides by all safety regulations. SERVICE EXCELLENCE BEHAVIORAL EXPECTATIONS Generally and in all job specific duties: Maintains patient confidentiality. Rounds regularly with patients, direct reports and/or customers. Uses telephone and elevator etiquette. Acts as an employee ambassador. Committed to know hospital service lines and shows pride in our organization. Uses AIDET when dealing with internal or external customers. FISCAL RESPONSIBILITY BEHAVIORAL EXPECTATIONS Generally and in all job specific duties: Takes responsibility for solving problems. Treats company resources responsibly. Performs work functions timely and accurately. Respects our environment; keeps public areas neat and clean and returns supplies to the appropriate areas. PEOPLE BEHAVIORAL EXPECTATIONS Generally and in all job specific duties: Supports the team through good attendance. Maintains a professional appearance. Creates a positive team environment; flexible and supportive setting an example of cooperation. Uses meaningful communication; provides honest feedback that is valuable and not critical and discourages negative talk and gossip. Respect co-workers. JOB SPECIFIC FUNCTIONS Demonstrates an understanding of and adherence to the HMHD Compliance Plan. Conduct reflects HMHD's values and a commitment to HMHD's Code of Conduct. Attends the required corporate integrity and compliance training and education programs. Demonstrates proficiency in understanding the materials presented during the corporate integrity and compliance training and education program. Complies with all HIPAA standards. GENERAL RESPONSIBILITIES: Welcomes patients and visitors in a courteous and professional manner in person or on the telephone, and answering or referring inquiries. Optimizes patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone. Keeps patient appointments on schedule by notifying provider of patient's arrival, reviewing service delivery compared to schedule, and reminding providers of service delays. Comforts patients by anticipating patients' anxieties, answering patient questions, and maintaining the reception area. Demonstrates ability to effectively communicate (written & oral) with individuals and groups of various backgrounds and educational levels in high stress situations. Demonstrates ability to manage multiple, changing priorities in an effective and organized manner, under stressful demands while maintaining exceptional customer service. Obtains complete and accurate demographic, insurance and financial data to complete registration. Protects patient rights by maintaining confidentiality of medical, personal, and financial information. Contributes to team effort by accomplishing related results as needed. Updates and maintains patient database according to established procedures. Completes and balances all daily transaction paperwork. Maintains an open line of communication with all team members. Maintains consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures. Answer Telephones, assist with follow up appointments Patient Check In and Out Collect Copayments and Counter Payments Eligibility and benefits Assures completion of required forms Scan and Index Documents into System(s) Account for Daily Encounters Balance Cash Drawer Transmission of Documents to All External Entities Prepare Paperwork for Daily Clinic Manage Outstanding Patient Balances and Collect as Patients Flow Through Clinic Environment Support Physician and Co Workers in General Administrative Tasks Back Office: Greet and room patient in a professional and courteous manner Vitals Obtain History/Physical, Reason for Visit Reconcile Medication(s) with Patient Assist Physician/Provider in Patient Interaction and Procedures Patient Treatment Room Preparation and Maintenance Data Entry of Demographic and Clinical Information into HMRP System(s) Communicating Lab and Procedure Results to Patients Review and Clarification of patient consent forms with patient prior to patient signing forms Call/Process Prescriptions to Pharmacy as applicable Ability to provide and explain instructions for Patient Procedure Preparation, Prescription, and other directives needed with regard to patient education Preparation of Chart information for Physician as needed/requested Knowledge and proper demonstration of how to safely and properly draw and administer injections Inventory Maintenance Strong knowledge of anatomy, physiology, and medical terminology