Fulfillment Specialist

Fulfillment Specialist

The Fulfillment Specialist is a critical hire for our Partnership's team. You will own a key retail partnership end to end, from the moment an order is placed to the moment it lands on the shelf, making sure every shipment moves cleanly through our Strategic Partnerships network and lands compliant, on time, and without surprises.

You are the connective tissue between our retail partners, our strategic partners, and our internal teams. When something threatens to go sideways, a routing exception, a co-packer delay, a compliance flag, you catch it early, communicate clearly, and drive it to resolution.

You have a passion for operational precision, love owning something end to end, and are energized by keeping a lot of moving pieces on track without letting anything slip!

What You'll Own

Order Management

• Own the full lifecycle of order processing, routing, and shipping for your assigned retail partnership.
• Track orders from placement through delivery, proactively resolving issues before they become delays.

Compliance

• Ensure every shipment adheres to retailer-specific requirements and routing guides.
• Stay ahead of changing compliance standards and flag gaps before they result in chargebacks or rejected shipments.

Co-Packer Coordination

• Serve as the primary point of contact for our strategic partners, coordinating production schedules and shipping timelines.
• Resolve issues quickly and keep schedules on track through clear, proactive communication.

Reporting & Cross-Functional Collaboration

• Track order status and provide data-driven operational visibility to the broader team.
• Partner closely with logistics, sales, and customer service to keep everyone aligned and informed.