Residential HVAC Field Operations Lead

Job Description

Job Description

Shape the Comfort Experience at Rack Air — Family-Owned Since 1994

Imagine starting your morning with a well-planned route, a stocked vehicle, and customers counting on your expertise. As the Residential HVAC Field Operations Lead at Rack Air (a division of Rack), you’ll resolve complex issues, complete precision installs, and communicate solutions that leave homeowners and small businesses confident and comfortable. You’ll be backed by strong processes, training, and a team that takes pride in five-star service.

A day in your boots

• Head to residential and light commercial sites to diagnose, maintain, and repair HVAC systems.
• Clean, adjust, and service air handlers, ductwork, vents, and condensate lines for optimal performance and safety.
• Execute expert installations and system upgrades with rigorous attention to codes and jobsite safety.
• Translate technical findings into clear, friendly explanations and options for customers.
• Document every step, keep the workspace and vehicle organized, and uphold our quality standards.
• Respond to occasional urgent calls and participate in the scheduled on-call rotation.
• Pitch in with additional duties as needed.

What you bring

• 5+ years of HVAC experience with strong emphasis on residential service, maintenance, and installation.
• EPA Certification (required).
• Valid Driver’s License with at least two years of driving experience (required).
• Advanced troubleshooting and critical-thinking skills for complex system challenges.
• Craftsman’s pride, strong customer focus, and polished communication.
• Team-first mindset; adaptable, organized, and energized by a fast-moving environment.

Physical realities of the work

• Routinely lift 50 lbs; occasionally up to 100 lbs.
• Climb ladders; access attics and crawlspaces; navigate tight spaces; push, carry, and pull; use hand tools; perform fine-detail work.
• Ability to drive.
• Work indoors and outdoors, including attics and crawlspaces.
• Stand, walk, and sit; talk and hear in person and by phone.
• Use hands to handle tools/controls; reach with hands and arms.
• Regularly stoop, kneel, bend, and crouch.
• Frequent exposure to extreme heat/cold and adverse weather (wind, rain, ice, or snow).

Why Rack Air

Since 1994, we’ve been a growth-minded, family-owned team that invests in structure, training, and a genuinely positive workplace. Build a career you’re proud of while customers call us the best in the business.

• Reliable, year-round work
• Pay incentives for quality performance
• Weekly paychecks
• Paid Time Off and Paid Holidays
• Comprehensive Medical, Dental, and Vision benefits
• Company-matched 401(k)
• Company-provided vehicles
• Employee discounts
• Installation pay – Piece Pay (Flat rate Lead = 60% / helper 40%)
• Non-install work is hourly
• Schedules include an on-call rotation

Core proficiencies & tools

• HVAC Service & Installation
• HVAC Maintenance
• HVAC Troubleshooting
• HVAC Repair
• Service Titan and Service Titan XOI
• NEXSTAR Certifications are a plus

You should be proficient in

• HVAC Service & Installation
• HVAC Maintenance
• HVAC Troubleshooting
• HVAC Repair