Health Services Auditor Documentation Specialist

Job Description: Select Health is a community health plan serving more than 1 million members. Select Health’s line of businesses include Medicare, Medicaid, FEHB, Marketplace Qualified Health Plans, and fully funded and self-funded Commercial Employer plans. This position audits care delivery and documentation of care managers, utilization reviewers, and delegated entities on the execution of care and utilization management processes, policies, procedures, and guidelines to confirm they are completed in an effective and consistent manner; aligned with regulatory guidelines, recognized industry standards of practice, coverage benefits, and written service agreements to ensure the responsible provision of administrative and/or health care services to Select Health covered individuals and use of company financial resources. Essential Functions Utilizes audit tools, activity reports, and expert knowledge of the prevailing standards of practice, processes, policies, procedures, and regulatory guidelines related to care and utilization management to audit and oversee performance of Healthy Connections employees and delegated entities. This includes case file documentation, recorded phone conversations, application of medical criteria, adherence to policies, procedures, approved work processes, regulatory guidelines and expectations, and other aspects of medical management. Provides reports via professionally written deliverables to Healthy Connections management, Compliance Consultants, oversight committee(s), and delegated entities regarding findings from auditing and monitoring activities. Conducts and/or participates in focused audits as necessary including pre-delegation audits, program and regulatory audits, data and corrective action validation audits, and quality assurance reviews. Evaluates information identified in audits and oversight monitoring; and provides recommendations to the educator and/or Healthy Connections management team on areas for improvement at the individual caregiver and department level. Collaborates with team members to identify the need for changes to policies, procedures, and other work processes. Develops and maintains an audit tool and/or oversight monitoring processes that measure the efficacy and adherence of care managers and utilization reviewers to prevailing policies, procedures, and work processes. Measures the efficacy and adherence of delegated entities to their contractual obligations and service level agreements for the provision of care and utilization management services. Maintains an awareness of CMS, State Medicaid, and NCQA requirements related to health plan care and utilization management, and population health services. Establishes and maintains effective communications/professional relationships with delegated and prospectively delegated entities. Skills Health Plans Clinical Documentation Computer Literacy Communication Organization Utilization Management Care Management Quality Improvement NCQA Standards CMS Guidelines Qualifications Minimum Qualifications Clinical Social Worker or Registered Nurse with current license to practice in the State of Utah. Bachelor’s degree in nursing (BSN) or master’s degree in social work (MSW) from an accredited institution. Degree will be verified. Two years of broad clinical care management or health insurance experience. Two years of audit-related experience in health care or data analysis. Experience requiring effective problem-solving, critical thinking, process analysis, and other strong analytical skills. Preferred Qualifications Experience with health insurance, government programs (i.e., Medicare, Medicaid), or familiarity with accreditation bodies. Knowledge of Select Health products. Physical Requirements Ongoing need for employee to see and read information, documents, monitors, identify equipment and supplies, and be able to assess customer needs. Frequent interactions with colleagues require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately. Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc. Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment. May be expected to sit or stand in a stationary position for a long time. Location: SelectHealth - Murray Work City: Murray Work State: Utah Scheduled Weekly Hours: 40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $45.31 - $67.01 We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here. Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice. Headquartered in Utah with locations in six primary states and additional operations across the western U.S., Intermountain Health is a nonprofit system of 34 hospitals, 400+ clinics, a medical group of more than 4,800 employed physicians and advanced care providers, a health plan division called Select Health with more than one million members, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery. Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment. To find out more about us, head to our career site here. Sign up for job alerts! Click ‘sign in’ at the top right corner, create a candidate account, and when we have opportunities that meet your interests, you will receive an email with the job details. Intermountain Health strives to make the application process accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact View phone number on click.appcast.io or email View email address on click.appcast.io. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Introduce yourself to our Talent Acquisition team and we will get in touch if there is a role that seems like a good match. Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more. The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor. All positions subject to close without notice. Thanks for your interest in continuing your career with our team!