IT Desktop Support

Job Description

Job Description

JOB DESCRIPTION

Title: IT Desktop Support (Corporate Field Services Technician)

Location: Canton, NY 13617
Duration: 12-Month Contract (Possibility of extension based on business demand)
Schedule: Monday – Friday | 8:00 AM – 5:00 PM
Interview Process: One Round Video Panel Interview

Job Summary

We are seeking an IT Desktop Support (Corporate Field Services Technician) to provide technical support for computer systems, hardware, software, and IT infrastructure at a manufacturing facility in Canton, NY.

The technician will support end users both onsite and remotely , troubleshoot technical issues, manage service requests, and ensure timely resolution while maintaining excellent customer service. This role requires participation in an on-call 24/7 support rotation .

Candidates should have experience supporting Microsoft Windows environments, desktop hardware, enterprise applications, and standard corporate IT infrastructure.

Preferred Qualifications

• Associate's Degree or 3–5 years of IT experience
• Hands-on hardware troubleshooting experience (beyond imaging/deployment)

Preferred Certifications

• CompTIA IT Fundamentals
• CompTIA A+
• CompTIA Cloud+
• CompTIA Mobility+
• CompTIA Network+
• CompTIA Server+

Required Technical Skills

• Active Directory Administration
• Microsoft Windows 7/10
• Microsoft Office (2010/2013/2016/O365)
• Office 365
• OneDrive
• Microsoft Edge and browser support
• Cisco VPN troubleshooting
• Citrix connectivity support
• Symantec Endpoint Protection remediation
• Dameware remote support
• Altiris Deployment Server
• Asset Management
• Adobe product installation/configuration
• Check Point Endpoint Client
• Conference Room technology support
• Printer installation and troubleshooting
• Printer driver support
• ServiceNow
• Cisco WebEx support
• IP Telephony deployment/configuration
• Hardware ordering and deployment
• Mobile device support
• Device imaging (USB/PXE)

Primary Responsibilities

• Provide desktop support for hardware, software, and infrastructure issues.
• Respond to service requests and incidents both onsite and remotely.
• Troubleshoot and resolve Windows desktop issues.
• Perform Active Directory administration.
• Support Office 365, OneDrive, Microsoft applications, and browsers.
• Troubleshoot Cisco VPN and Citrix connectivity.
• Support mobile devices.
• Configure and install Adobe products.
• Install and troubleshoot printers and printer drivers.
• Support conference room technology.
• Utilize ServiceNow for ticket management.
• Deploy and configure IP telephony equipment.
• Manage hardware ordering and deployment.
• Perform asset management activities.
• Utilize Dameware for remote support.
• Perform standard desktop imaging using USB/PXE servers.
• Complete Smart Hands tasks as required.
• Assist with documentation and knowledge base utilization.
• Coordinate customer scheduling and follow-ups.
• Perform equipment disconnect/reconnect during office moves.
• Participate in project activities and multi-team collaboration.

ElevaIT is a certified and values driven Service-Disabled Veteran owned global staffing and IT professional services firm serving Fortune 1000 clients with customized and scalable workforce solutions. Leveraging talent intelligence analytics, our scalable recruiting platform puts diversity, equity, inclusion, and belonging (DEIB) at the forefront of everything we do.

Company Description

ElevaIT is a certified and values driven Service-Disabled Veteran owned global staffing and IT professional services firm serving Fortune 1000 clients with customized and scalable workforce solutions. Leveraging talent intelligence analytics, our scalable recruiting platform puts diversity, equity, inclusion, and belonging (DEIB) at the forefront of everything we do.