Customer Service Supervisor

Company Description We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites. Job Description Responsible for overseeing the project's programmatic activities and operations Reviews, recommends, reports and implements programs to ensure that the project meets contractual obligations and compliance issues Analyzes processes and procedures to optimize performance. Defines and sets operational goals Prioritizes assignments and adjusts or adapts service delivery as needed. May supervisor staff Understand all technical aspects of the operational units Maintain knowledge of applicable federal, state and local laws, regulations and policies related to welfare and workforce programs Maximize performance and productivity Direct/delegate staff responsibilities to meet and/or exceed performance standards. Review staff performance and recommend corrective actions as needed Facilitate meetings with partners to promote full, frequent communication Coordinate training activities to ensure that all operations staff are properly trained to implement project activities effectively Participate in development and maintenance of standard operating procedures - Other duties as assigned Qualifications Related Bachelor's Degree from an accredited college or university or equivalent experience Experience organizing, planning and developing program operations at a supervisory level Demonstrated customer service skills Excellent leadership, interpersonal and human resource management skills Additional Information All your information will be kept confidential according to EEO guidelines. EEO Statement Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law. #J-18808-Ljbffr