Beauty CSM: Project Lead for Launches (Hybrid)

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Customer Success Manager First/Mid-Level Offi Phoenix, AZ, US 3 days ago Requisition ID: 1150 The Cohere Beauty Customer Success Manager (CSM) supports the execution of customer product development programs, partnering closely with Department Leads and cross-functional teams to deliver projects from concept through commercialization. This role manages timelines and coordinates internal stakeholders and customer communication for beauty and personal care programs. The CSM plays a key role in keeping projects on track, ensuring accurate documentation, and proactively identifying risks, while developing strong project management and customer-facing skills. Responsibilities Customer Experience & Relationship Support Support day-to-day communication with customers, ensuring timely responses and follow-ups. Help maintain positive customer relationships through organization and reliability Escalate risks or concerns to the Department Lead proactively Project Coordination & Support Manage project timelines, deliverables, and documentation Create and maintain project plans and trackers Translate customer requests into internal tasks and next steps Lead customer meetings and capture notes, actions, and follow-ups Cross-Functional Coordination Coordinate with internal teams (R&D, Packaging, Supply Chain, Quality, Production) to track progress Follow up on key milestones and ensure updates are reflected in project systems Identify delays or risks and communicate them to the Team Lead Retail & Launch Readiness Support Tracking key milestones tied to retailer timelines and launch dates Support documentation related to customer-requested compliance, labeling, and specifications Forecasting & Planning Support Maintain project data accuracy in internal systems Update timelines, forecasts, and scope changes Performance & Reporting Track KPIs (timeliness, sample status, milestone completion) Prepare internal and customer-facing updates Perform other duties as assigned Bachelor’s degree or equivalent experience preferred 2-4 years of experience in project coordination, account support, or operations Experience in manufacturing, Consumer Packaged Goods (CPG), or supply chain environments preferred Knowledge, Skills & Abilities Strong organizational and time management skills Ability to manage multiple tasks and deadlines Clear and professional communication skills Detail-oriented with strong follow-through Proficiency in Microsoft Office and project tracking tools (Monday.com, Smartsheet, MS Project, a plus) Willingness to learn cross-functional processes in manufacturing Ability to maintain regular and predictable attendance Travel & Working Conditions Primarily Office environment – climate-controlled Hybrid work arrangements may be considered Travel requirements up to 10 - 15 % annually #J-18808-Ljbffr Cohere Beauty Omaha Inc