Health Center Lead, RN

GENERAL PURPOSE OF JOB

The Health Center Lead, RN is a patient-facing clinician responsible for delivering high-quality care while supporting the day-to-day operations of the health and wellness center. Approximately 90% of this role is dedicated to direct patient care.

In addition to clinical responsibilities, this role provides on-site coordination and operational support to promote efficient workflows, team effectiveness, and a positive patient experience. The Health Center Lead partners closely with operations leadership and serves as a resource for staff, helping address routine operational needs and escalate issues as appropriate.

KEY RESPONSIBILITIES

• Provides nursing care in accordance with the Nursing Code of Ethics and established clinical standards, policies, and procedures.
• Assesses, plans, implements, and evaluates patient care based on age-specific physical, psychosocial, and cultural needs.
• Collects and documents patient information, including chief complaint, medical history, vital signs, and other relevant clinical data.
• Administers medications, immunizations, and treatments safely and accurately in accordance with provider orders.
• Performs laboratory and diagnostic testing, including specimen collection, processing, and timely reporting of results, including immediate escalation of critical values.
• Assists providers with examinations and procedures, ensuring appropriate preparation of equipment and exam rooms.
• Provides patient education focused on wellness, prevention, and self-care based on individual needs.
• Supports care coordination and case management by serving as a patient advocate and resource for patients and families.
• Maintains accurate, timely, and compliant documentation in the electronic medical record.
• Adheres to infection control, safety, and OSHA standards, including use of universal precautions.
• Maintains patient confidentiality and ensures compliance with HIPAA and organizational policies.
• Supports day-to-day health center operations, including workflow coordination and resolution of routine operational issues.
• Serves as an on-site resource to staff, providing guidance and support to ensure efficient and effective clinic operations.
• Assists with staff scheduling, including maintaining schedules, communicating changes, and coordinating coverage as needed.
• Monitors and supports completion of operational tasks such as work queues, electronic logs, and supply management.
• Collaborates with operations leadership to identify opportunities for process improvement and enhance clinic performance.
• Supports onboarding, training, and ongoing development of staff.
• Provides input into staff performance through feedback and participation in performance review processes.
• Supports and participates in corrective action processes in partnership with Operations Leadership, as applicable.
• Promotes adherence to organizational policies, procedures, and quality standards.
• Acts as a liaison between staff, patients, and leadership to support communication and issue resolution.
• Ensures a high level of patient experience by supporting service excellence and addressing patient concerns.
• Assists with incident reporting and follow-up as needed.
• Maintains EHR Super User knowledge and provides support to team members as appropriate.
• Monitors the clinic environment and escalates issues as needed, offering solutions to support continuous improvement.
• Participates in quality improvement initiatives, continuing education, and organizational programs.
• Performs other duties as assigned.

JOB REQUIREMENTS

Education:

• Graduate from an accredited nursing program, BSN preferred

Experience:

• Must have at least three (3) years of experience working in a primary care setting and familiarity with an electronic medical records system
• One (1) year of leadership experience preferred.
• Phlebotomy experience
• Outpatient and pediatric experience strongly preferred

Certificates, Licenses, Registrations:

• Current and valid license in the state of the position or compact state license
• Current CPR (BLS) certification or must be obtained within 60 days of hire
• PALS a plus

Knowledge, Skills & Abilities:

• Demonstrated clinical nursing knowledge, including assessment, evaluation, care planning, and treatment implementation.
• Effective verbal and written communication skills, including the ability to listen, educate, and influence across patient and staff interactions.
• Strong organizational skills with the ability to prioritize tasks, manage multiple responsibilities, and work independently.
• Ability to apply critical thinking and sound clinical judgment in a fast-paced environment.
• Proficiency in the use of healthcare technology, including electronic medical records and standard business software.
• Knowledge of clinic operations, including workflow coordination, supply management, and process improvement.
• Ability to support day-to-day clinic operations in collaboration with Operations Leadership.
• Strong attention to detail and commitment to accuracy in clinical and administrative responsibilities.
• Demonstrated problem-solving skills and ability to respond effectively under pressure while meeting deadlines.
• Ability to support and guide team members, fostering collaboration and a shared sense of purpose.
• Working knowledge of clinical service delivery, including quality, care delivery, and compliance considerations.
• Ability to adapt to change, demonstrate flexibility, and support continuous improvement initiatives.
• Strong patient education skills with the ability to tailor communication based on individual needs.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Demonstrates professionalism and serves as a positive role model within the health center.
• Proven ability to work effectively with diverse populations and a demonstrated commitment to fostering inclusion.

Employees can be expected to be paid an hourly range of $45.00-$48.00/hour, based on variations in knowledge, skills, experience, and market conditions.

Creating a better way. It’s more than just the philosophy we were founded on. It’s our purpose. For our employees, it means more time with patients. Unrushed visits to build meaningful relationships. And most importantly, an opportunity to empower our patients to achieve their full potential – at work and in life. Determined to make a difference? Join our health care revolution and be a part of something better.

Harry Quadracci was determined to do things differently, and to do them better. In 1991, the visionary print manufacturing CEO founded QuadMed out of the belief that there had to be a better way to provide his employees with access to affordable, high-quality health care. And what started as doing the right thing, ended up sparking a health care revolution. Now 30 years later, we partner with employers across the nation to provide value-driven health and wellness services in or near the workplace. With a focus on breaking down cost, access and quality barriers, we empower employees and their families to live healthier, happier lives.

We offer comprehensive benefits for eligible employees including medical, prescription, dental and vision insurance, 401(k) retirement savings, paid time off, holidays and additional benefits.

QuadMed and Quad are proud to be an equal opportunity employer. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. QuadMed and Quad do not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. QuadMed and Quad also prohibit harassment of applicants and employees based on any of these protected categories.

Drug-Free Workplace