client service representative

Client Service Representative (CSR)

Are you passionate about helping people and their pets? Do you thrive in a fast-paced environment where no two days are the same? VCA Piedmont Animal Hospital is seeking an experienced and compassionate Client Service Representative to join our dedicated team.

At VCA Animal Hospitals, our mission is simple: Your pet's health is our top priority, and exceptional service is our goal. Every interaction is an opportunity to make a difference in the lives of pets and the people who love them.

As the first and last point of contact for our clients, you'll play a vital role in creating a welcoming, supportive, and professional experience for every visitor.

Why Join Our Team?

We're looking for a friendly, organized, and service-oriented professional who enjoys building relationships, solving problems, and helping a busy veterinary hospital run smoothly. If you love working with people and animals, we'd love to meet you!

What You'll Do

As a Client Service Representative, you'll be the hub of communication within our hospital and will be responsible for:

• Greeting clients and their pets with warmth and professionalism.
• Answering multi-line phones and assisting clients with scheduling needs.
• Scheduling, confirming, and managing appointments.
• Making follow-up calls and reaching out to prospective clients.
• Presenting treatment estimates, explaining fees, and processing payments.
• Assisting clients with prescription requests and product purchases.
• Educating pet owners on preventive care, wellness services, and general pet care recommendations.
• Managing medical records, documentation, and client correspondence.
• Supporting the veterinary team to ensure an efficient daily workflow.
• Maintaining a clean, organized, and welcoming hospital environment, including light housekeeping duties.

What We're Looking For

• Previous customer service experience required.
• Veterinary, medical, or animal care experience preferred.
• Outstanding communication and interpersonal skills.
• Ability to multitask and remain calm in a busy environment.
• Strong attention to detail and organizational skills.
• A positive attitude and genuine passion for helping pets and people.
• Ability to work as part of a collaborative team.

Why VCA?

At VCA, you'll be part of a team that supports your growth and values your contributions. We offer opportunities for professional development, a positive culture, and the chance to make a meaningful impact every day.

If you're ready to bring your customer service skills and love for animals to a rewarding career, apply today and join our team at VCA Piedmont Animal Hospital!

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com