Customer Service Patient Registration Representative

At R1 were transforming how healthcare works by combining nearly two decades of revenue cycle expertise with advanced technology including analytics AI intelligent automation and workflow orchestration. We pair that technology with the irreplaceable expertise of our people to help hospitals health systems and medical groups improve financial performance simplify administrative complexity and create better experiences for patients and providers.

All Together Better defines our culture and the way we work. Were a diverse global team united by a shared mission to make healthcare work better for all. Across technology operations and support functions our people bring deep expertise empathy and ingenuity to the work we do. Here collaboration fuels progress adaptability sparks innovation and every voice can help shape whats next for R1 and the future of healthcare.

Location: Ascension Via Christi Mercy Regional Health Center

Schedule: PRN as needed minimum required hours a month 48 24 on call additional shifts available

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industrys most advanced technology platform encompassing sophisticated analytics AI intelligent automation and workflow orchestration.

Are you passionate about helping people during critical moments while building a career in healthcare customer service We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals health systems and medical groups. At R1 youll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.

As a Patient Access Representative you will be the first point of contact for patients ensuring they receive fast compassionate and accurate access to care.

This is more than registration its a frontline healthcare customer service role where you directly impact patient experience hospital operations and revenue cycle success.

What Youll Do:

Provide exceptional customer service and assist patients and families with the check-in process working across multiple computer systems to register patients efficiently

Answer phones and gather accurate patient information quickly in a fast-paced environment

Support timely access to care by minimizing delays in registration and answer questions with confidence clarity and compassion

Build trust with patients during moments when they may be ill anxious confused or overwhelmed

Navigate diverse insurance plans and coverage details enter demographics and medical data collect co-pays and provide cost estimates when applicable

Collaborate with nurses physicians and care teams to ensure smooth patient flow

No healthcare background No problem. Well train you every step of the wayand this role is a fantastic launchpad for a growing healthcare career.

What Were Looking For:

Exceptional customer service experience communication and interpersonal skills

Strong composure and professionalism in a fast-paced environment

Ability to multitask and prioritize quickly with high attention to detail

Comfortable with shifting priorities based on patient needs

Experience with patient access medical registration insurance verification or front desk is a plus (but not required)

High School Diploma or GED

Ability to pass background check drug test and meet vaccination requirements

What Youll Gain:

Experience in healthcare administration & patient access

Exposure to revenue cycle insurance processes and hospital operations

Opportunity for growth within R1

A team environment focused on innovation collaboration and patient experience

Meaningful work supporting patients during urgent and emotional moments

Why Youll Love This Job:

Make a Real Difference: Patients lean on you for support and reassurance. Youll be more than a data collector - youll be a calm helpful presence during stressful times.

Learn Healthcare from the Ground Up: From insurance basics to hospital workflows youll gain valuable knowledge and skills that open the door to long-term career growth.

Fast-Paced Never Boring: Youll move between systems phone calls and in person interactions - balancing accuracy with compassion working alongside clinicians and emergency staff.

Supportive Team Environment: Were invested in your professional journey. Youll be surrounded by teammates who have your back and leaders who want to see you succeed.

For this US-based position the base pay range is $14.50 - $18.99 per hour . Individual pay is determined by role level location job-related skills experience and relevant education or training.

The healthcare system is always evolving and its up to us to use our shared expertise to find new solutions that can keep up. On our growing team youll find the opportunity to constantly learn collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care but that same enthusiasm is applied to giving back to the community and taking care of our team including offering a competitive benefits package.

R1 RCM Inc. (the Company) is dedicated to the fundamentals of equal employment opportunity. The Companys employment practices including those regarding recruitment hiring assignment promotion compensation benefits training discipline and termination shall not be based on any persons age color national origin citizenship status physical or mental disability medical condition race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local law. Furthermore the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process please contact us at for assistance.

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Required Experience:

Unclear Seniority