Customer Service Representative
Amerit Consulting
CLIENT: A US Fortune 1,000 company and a major process services provider to Government Health and Human services agencies, seeks an accomplished Customer Service Representative for a fully remote role. LOCATION: Remote / Work from Home DURATION: 6 Months + Temp-to-Hire TRAINING PROVIDED: 1-2 week(s) SHIFT: 8 hours shift (between 7am to 7pm PST) PAY RATE: $16/hr. on W2 EQUIPMENT: BYOD (Bring Your Own Device) for work (Laptop with Windows 10 / 11 with i5 processor or above, Chromebook / Tablets NOT allowed) RESPONSIBILITIES: Need a bilingual CSR in a state program that provides discounted home phone and cell phone services to eligible households. Respond promptly to customer inquiries. Acknowledging and resolving customer complaints. Communicating with customers through various channels. Communicate and coordinate with colleagues, as necessary. Ensure customer satisfaction and provide professional customer support. Provide feedback on efficiency of Customer service process. Maintain a positive, empathetic, and professional attitude toward customers. QUALIFICATIONS: Desired: Previous Call Center / Customer service experience. Education: At least HS diploma / GED. Bilingual: English & once of the following: Laotian/Lao, Japanese, Mandarin, Cantonese, Vietnamese, Korean, Cambodian, Hmong, Tagalog, Spanish. Must reside in one of these states - AZ, ID, NV, UT or TX, #J-18808-Ljbffr Amerit Consulting
Vacancy posted 1 day ago
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