Livingston Warming Center Overnight Staff

Livingston Warming Center Overnight Staff About the Organization Welcome to HRDC, where you'll find us working to improve our neighbors' lives by building a better community in Bozeman, Livingston and Southwest Montana. We invite you to become part of our HRDC family whether you need help or are able to provide help. We believe in building a better community through supporting our neighbors across Southwest Montana with nearly 50 different programming initiatives. HRDC exists to instill hope, develop resources, design solutions, and change lives. We envision a place where poverty has no impact because opportunity and quality of life are equally afforded to everyone. EOE Statement HRDC does not discriminate against any person including customers, employees, and applicants for employment on the basis of race, religion, national origin, sex, age, physical or mental disability, reprisal, and where applicable, marital status, familial or parental status, sexual orientation, political ideas and beliefs, level of English skills, if all or part of an individual’s income is derived from any public assistance program, or protected genetic information in employment or in any program or activity conducted or funded by HRDC, in the performance of contracts and the delivery of services or funding. Not all prohibited bases will apply to all programs and/or employment activities. All are encouraged to apply. At HRDC IX , we value lived experience and nontraditional backgrounds. Studies have shown that people are less likely to apply for jobs unless they believe they meet every one of the qualifications described in a job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. If you are interested in applying, we encourage you to think broadly about your background and qualifications for the role. Open Date 9/29/2026 Full-Time/Part-Time Part-Time Exempt/Non-Exempt Non-Exempt Location Warming Center - Livingston Position Details Job Opening Date: September 29, 2026 Job Status: This position is contract,part time & there aremultiple openings available. Length of Assignment: November 1, 2026 - March 31, 2027 *These dates are subject to change based on funding availability. Wage: $26.00/hour Shifts: Open Shifts: 6:30pm - 12:30am or 6:30pm - 3:00am Close Shifts: 12:30am - 8:00am or 3:00am - 9:00am General Summary of Purpose of this Position The Emergency Shelter is a program operated through HRDC that provides community members with a place to shower, do laundry, obtain day storage, access shelter, engage with supportive services, and receive referrals to community resources. The shelter provides a launch pad for community members experiencing homelessness to increase access and opportunity to more permanent housing solutions. Overnight Staff ensure guests are treated with dignity and respect, provide a safe and supportive environment to shelter, and enforce community expectations uniformly and consistently. The overnight staff are often the guests’ first interaction with HRDC and set the precedent for reasonable expectations for service delivery. Primary Job Duties and Responsibilities Direct Service (45%) Supervises facility activities to ensure safety of guests. Responsible for knowing and following the shelter’s policies and procedures and enforcing rules uniformly and consistently. Conducts in-take and orientation of guests, including providing advocacy, resource referral, risk assessment, and crisis intervention as needed. Assists in maintaining the facility in a clean, sanitary, and safe condition. Submits maintenance requests and supply needs timely while communicating such needs with their supervisor Performs opening and closing duties including distributing and setting up supplies at night and cleaning up and re-collecting the previous night’s sleeping supplies in the morning. Respects strict code of confidentiality regarding guests and fellow staff members always. Responds appropriately to needs and crisis situations, such as mediating basic interpersonal problems between guests and contacting emergency personnel. Maintain regular communication with supervisor regarding facility and guest-related issues. Provide necessary efforts to ensure wellness, safety, and equity for guests of all cultures, ethnicities, and backgrounds. Assure the safety and well-being of guests. Maintain a nurturing and supportive environment by providing a strengths-based approach to engagement and service delivery. Conduct all functions in accordance with the program and agency guidelines, policies, procedures and ethical standards including behavior expectations for guests, staff, and volunteers. Monitors guest service programs such as day storage, laundry, bunk roster, and locker access to ensure consistency Maintains professional boundaries at all times File & Data Maintenance (30%) Maintain customer files, case notes and appropriate documentation systems Enter program data efficiently and accurately into required databases Complete required forms and data entry within time frame specified by individual program requirements Prepare correspondence, interagency forms (referrals, releases, etc…), State and Federal forms and maintain appropriate records of such as appropriate Update waiting lists, customer files, available assistance, and other documentation as needed. Create and maintain customer files and data entry to ensure program requirements & compliance. Responsible for maintaining accurate customer records and shift notes both manually and using web-based and/or computer programs. Reviews past shift notes to remain knowledgeable and up to date on guests. Plans and organizes work effectively and ensures its completion. Ability to uphold professional standards as a representative of the organization and manage case records within the agency and contract affiliate’s record system following legal, procedural, and confidentiality requirements Conducts routine data audits and monitoring to ensure prompt, accurate, and consistent data quality Teamwork (20%) Works as a team with other colleagues and volunteers on shift and is able to work independently without direct supervision Submits shift briefings to all shelter staff to promote clear and consistent communication Represents the organization professionally at all times Supervises volunteers and to provide quality support and accountability Maintain consistent, positive communication with partner agencies as means of assessing the quality of the program, aiming to improve wherever possible Demonstrates team behavior and promotes a team-oriented environment Maintains positive relations with volunteers, co-workers, staff from other agencies, agency funders, and the general public Attend staff meetings, agency wide meetings, trainings, and other meetings as assigned Organizational Participation (5%) Attend all organizational team meetings Read the weekly news to stay informed Participate in trainings and wellness days when available Conduct respectful, professional, and effective conversations with guests and volunteers regarding behavioral expectations, program compliance, and HRDC property standards. Education Graduation from high school or GED is required Bachelor’s/Associate’s degree in Social Services, Public Health or related field from a college or university or equivalent is preferred Experience One to two years’ experience working with at-risk populations, the population of focus or human service activities is preferred. Knowledge Skills and Abilities Ability to effectively work and communicate with a wide range of individuals from all socio-economic groups Ability to effectively perform duties with a thorough knowledge of agency goals, objectives, projects and services Ability to read, interpret and implement documents such as governmental regulations, rules, and procedure manuals Ability work with minimal supervision and effectively manage workflow Ability to present self and organization in a positive and professional manner Ability to respond effectively to the most sensitive inquiries or complaints from customers or claimants Exhibit self-motivation, high energy level, effective organizational skills, and ability to make appropriate programmatic decisions Effectively disseminate information about the programs Demonstrate knowledge of community resources and partners Ability to effectively establish and maintain positive working relationships with program participants and other team members Ability to demonstrate a strong commitment in helping people succeed in innovative educational and training programs, re-orient their lives to produce positive behavior and self-sufficiency, enable them to make a difference in their community Safety The person in this position complies with HRDC safety policies, procedures & guidelines; participates in safety training & drills as required; Reports unsafe conditions, incidents or near misses immediately; takes proactive steps to ensure the work area is clean and safe at all times. Language Skills Ability to read, interpret, and write routine reports and correspondence Ability to analyze and interpret complex and sensitive information; persuasive speaking abilities Ability to interpret program manuals and guidelines Ability to speak Spanish preferred Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form Ability to define problems, collect data, establish facts, and draw valid conclusions Computer Software and Operating Systems Demonstrated proficiency typing & using a computer. Utilize computer Spreadsheets to input, format and edit data and save, print or transmit data Utilize computer Word Processing to input, format and edit documents and save, print or transmit documents Utilize computer Internet/E-Mail to access, send, retrieve, save, print or transmit documents, or data files Operate Personal Computer with Windows operating system to start programs, input, format and edit data files and print or transmit data Utilize proprietary, custom or online programs or data bases to input, format, and edit data and save, print, or transmit data. Specify Software: Homeless Management Information System (HMIS), CaseWorthy, and Google Drive HRDC, Professional or Governmental Policies and Regulations The person in this position must comply with State and Federal regulations and laws, Agency (HRDC) policies and procedures, and specialized professional or industry guidelines/standards. State or Federal Regulations or Laws (List by Name): HUD, DPHHS Agency Policies or Procedures (List by Name): Shelter Policies and Procedures Drivers Licenses Required for Performing this Position Valid Driver's License A motor vehicle record check will be conducted which may impact continued employment Licenses or Certifications That Would Be Useful but Are Not Required CPR and First Aid Trauma Informed Care Mental Health First Aid Crisis Prevention & Intervention Training Other Required Knowledge, Skills or Abilities Ability to quickly and genuinely build rapport with transition aged youth ages 16-24 Essential Physical, Mental and Emotional Requirements of this position Hearing and vision adequate for interaction with customers, staff, volunteers, and the general public Ability to walk, bend, stand, sit, reach, stoop, pull, sit, and squat The employee must regularly lift up to 50 pounds. Reasoning ability to make decisions that reflect consistency with HRDC ’s philosophy, policies, and procedures The incumbent must be able to perform multiple tasks simultaneously, must be able to work under time and/or deadline pressures. Supervision Received This position operates under direct supervision from the Program Coordinator. The incumbent’s work is primarily assigned by daily workflow and operations. The incumbent is authorized to make decisions as to the timing and sequence of work and the work is performed according to established policies and procedures and/or within applicable laws, rules and regulations governing the tasks being performed. Emergency Shelter Staff supervises none This position has the following supervisory responsibilities Support delegating various volunteer tasks and orienting new volunteers to roles and responsibilities Impact of Decisions and Errors Made by Position Decisions, final recommendations and/or errors primarily affect shelter customers Judgment Required to Make Decisions Requires considerable judgment to work out programs and approaches to major problems and, in general, perform duties wherein recognized general principles may be inadequate to determine the best procedures to follow or the optimum decision in all cases. Exception Authority This position works in tandem with the Program Manager to evaluate and adjust exceptions to Program Policy or Procedure Financial Responsibility This position is responsible for following program budgets. Responsible for submitting payable claims to their supervisor Personal Contacts Daily interaction with the public or consumers Interacts with representatives of other service providers on a weekly or more frequent basis Interacts with funding agencies to provide information or exchange facts annually Confidentiality This position requires regular handling of sensitive and confidential client and agency information. Unauthorized disclosure could harm client interests and the organization, and may also violate state and federal privacy laws. This position will have full access to reports, records, and personnel files, and must exercise the highest level of discretion, judgment, and confidentiality at all times. Working Conditions Works in a temperature controlled environment. Weekly or more frequent operation of a motor vehicle under all weather conditions. Weekly or more frequent exposure to angry or violent participants or volunteers. Monthly or less frequent exposure to risk of injuries that may result in a permanent disability or death (possibility of having a car accident). Occasional travel is required for training. This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Assigned duties and responsibilities may be added, removed, or changed at any time as organizational needs evolve. This position is currently accepting applications. #J-18808-Ljbffr Human Resource Development Council Dist IX, Inc.