Senior Service Center Repair Manager - Rice Creek, MN or Plainfield, IN

We anticipate the application window for this opening will close on 27 May 2026. At Medtronic you can begin a life‑long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. About the Role The Senior Manager, Service Center, leads multiple U.S. Service Centers (in‑house repair operations) across multiple sites, with accountability for overall performance, leadership alignment, and operational excellence. This role leads a team of managers and supervisors, setting and executing strategy, defining expectations, and driving accountability, and ensuring operational discipline across several locations. Responsibilities Provide leadership across multiple service center locations throughout the U.S. Set expectations for service center activities such as repair, calibration, preventative maintenance, and engineering change upgrades. Plan capacity, manage demand variability, and respond to critical or time‑sensitive situations. Implement service infrastructure for new product introductions and ensure readiness at launch. Identify, develop, and measure cost‑saving initiatives to drive continuous improvement and leverage service centers. Implement and own Medtronic Performance Systems initiatives and deliverables (Lean Sigma / Tier Management). Lead a group of managers and supervisors who manage workflow prioritization, capacity planning, scheduling, and response to critical events. Define and implement service center changes to account for volume, headcount, and growth. Establish clear operating rhythms and performance expectations across service centers. Drive continuous improvement in quality, cycle time, cost, and service performance. Reduce chronic issues and recurring escalations by strengthening processes, controls, and decision‑making at the management level. Harmonize service center procedures and processes to align with global strategy and identified efficiencies. Participate in defining the future roadmap for service centers across the Americas Service and Repair region. People Leadership & Talent Development Lead and develop direct reports, ensuring consistent leadership standards across locations. Hold leaders accountable for operational performance, talent development, and problem‑solving maturity. Build leadership bench strength and succession strategy for service operations. Drive cultural consistency around safety, quality, accountability, and continuous improvement. Make organizational design and talent decisions that enable scale and sustainability. Governance, Systems & Compliance Own adherence to SOPs, quality systems, audit readiness, and regulatory requirements. Support quality management system harmonization efforts across service centers. Ensure accurate records, documentation, and systems are consistently maintained. Own escalation process to ensure issues rise to the appropriate level at the right time. Minimum Requirements Bachelor’s degree and minimum of 7 years of relevant experience plus 5+ years of managerial experience. OR advanced degree with a minimum of 5 years of relevant experience plus 5+ years of managerial experience. Nice to Have Manager‑level operations leadership experience. Background leading multi‑site service, repair, or depot operations within complex environments. Demonstrated success leading other managers and building a strong culture. Operational mindset with experience in capacity planning, workflow optimization, and continuous improvement. Ability to standardize and harmonize operational processes across multiple facilities or regions. Capable of overseeing capacity planning, demand variability, workflow prioritization, and service turnaround performance. Leadership involvement in operational readiness and infrastructure planning for new product introductions. Working knowledge of regulated environments requiring adherence to quality systems, SOPs, audit readiness, and regulatory compliance. Metric and KPI focus on driving day‑to‑day operations and monitoring early warning signs. Track record establishing governance structures, escalation frameworks, and operating rhythms for complex operations. Proven application of operational excellence frameworks such as Lean, Six Sigma, or enterprise performance systems. Solutions‑oriented, problem‑solving mindset focused on root cause and prevention. Strong business system skills, including SAP, PowerBI, Tableau, PowerPoint, and Excel. Physical Job Requirements The above statements describe the general nature and level of work required. The physical demands described within the responsibilities section reflect those needed to perform the essential functions. Reasonable accommodations may be made. For office roles, the employee must be independently mobile and interact with a computer and colleagues. U.S. Work Authorization & Sponsorship U.S. work authorization sponsorship is offered exclusively for Principal‑level roles and above. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment. Benefits & Compensation Salary ranges for U.S. (excluding Puerto Rico) locations: $133,600.00 – $200,400.00 USD. Short‑term incentive plan (Medtronic Incentive Plan – MIP). Health, Dental, and vision insurance; Health Savings Account; Healthcare Flexible Spending Account; Life insurance; long‑term disability leave; dependent daycare spending account; tuition assistance/reimbursement; and global well‑being program. Incentive plans; 401(k) with employer contribution and match; short‑term disability; paid time off; paid holidays; Employee Stock Purchase Plan; Employee Assistance Program; non‑qualified retirement plan supplement; capital accumulation plan for senior leadership. Eligibility for temporary employees includes paid sick time and Employee Stock Purchase Plan as required by state law. Equal Employment Opportunity It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. Medtronic will provide reasonable accommodations for qualified individuals with disabilities. #J-18808-Ljbffr Medtronic