Front Desk Agent

Job Description

Job Description

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until June 15th or until the positions are filled (whichever is first).

Employee Benefits

•    Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
•    MORE employee discounts on lodging, food, gear, and mountain shuttles
•    401(k) Retirement Plan 
•    Employee Assistance Program
•    Excellent training and professional development
•    Referral Program

To Learn More, please review the Benefits Eligibility Summary

Job Summary:

As the Front Desk Agent, you are the face of the hotel! You are the first point of contact for all guests and help make their stay a memorable one. If you are new to hospitality, a front desk agent is a great starting point with huge potential for upward mobility.

Job Specifications:

• Starting Wage: $ 20.00/hr - $ 22.92/hr
• Employment Type: Summer Seasonal 2026 
• Shift Type: Full Time and Part Time hours available
  • Morning, evenings, holidays, and weekends
• Minimum Age: At least 18 years of age 
• Housing Availability: Yes
• Skill Level: Entry to Intermediate

Job Responsibilities:

• Welcome guests in a warm, friendly, prompt and professional manner.
• Oversee the registering of guests, issuing of room keys, providing information on hotel services and room location, and processing payments for stay, and guest room move request according to brand standards.
• Answer phones in a prompt and courteous manner with a pleasant, energetic voice.
• Anticipate guests' needs, respond promptly and acknowledge all guests passing by.
• Maintain a professional appearance and demeanor at all times.
• Help resolve discrepancies with guest bills.
• Ensures that the Front Desk is kept tidy and clean at all times.
• Communicate with maintenance and housekeeping staff to ensure guest needs are met.
• Handles confidential information, including guest records, with a high degree of integrity.
• Other duties as assigned

Job Requirements:

• High school education or equivalent–required.
• Computer skills with ability to learn quickly –required.
• Basic reading, spelling, and math skills –required.
• Ability to converse clearly and comfortably in English with many different types of people–required.
• Ability to work with guests using good social manners, diplomacy and tact –required.
• One year of customer service experience –preferred.

The expected pay range is $ 20.00/hr - $ 22.92/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. 

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  514808
Reference Date: 05/08/2026 
Job Code Function: Front Office