Service Analyst

Service Analyst

St. Louis, MO
Job Description
The Service Analyst oversees the full lifecycle of laptop and related hardware assets, from procurement and deployment through maintenance, recovery, and secure disposal. In this role, you assign and ship devices to users, track assets in ServiceNow, manage returned equipment, and ensure accurate records and compliance with internal policies. This position offers a strong opportunity to gain hands-on experience with large-scale device deployment and asset management in a dynamic IT environment.
Responsibilities

• Manage the end-to-end lifecycle of hardware assets, including laptops, desktops, peripherals, and mobile devices.
• Coordinate procurement, deployment, maintenance, recovery, and disposal processes using platforms such as ServiceNow.
• Assign laptops and other devices to users in ServiceNow and ensure accurate asset ownership records.
• Arrange shipping of devices to users and update associated tickets to reflect status and completion.
• Receive returned laptops, perform factory resets, and check them back into ServiceNow for reuse or secure disposal.
• Maintain accurate and up-to-date asset records to support inventory control and audit readiness.
• Ensure compliance with internal asset management policies and external regulations related to hardware handling and data security.
• Conduct regular asset audits and generate cleanup reports to maintain data integrity and identify discrepancies.
• Support daily asset deployment and recovery activities to meet operational and project timelines.

Essential Skills

• Ability to commit to a short-term assignment and support the full duration of the project.
• Strong ability to follow detailed work instructions and established procedures.
• Strong analytical skills to review asset data, identify discrepancies, and support accurate reporting.
• Functional knowledge of Windows operating systems.
• Proficiency with Microsoft Office applications for documentation, reporting, and communication.
• Comfort working with IT service management tools such as ServiceNow for asset tracking and ticket management.

Additional Skills & Qualifications

• Eagerness to learn and grow professionally within an IT asset management environment.
• Demonstrated ability to be an active, supportive team player.
• Self-driven mindset with the ability to use the role as a development opportunity.
• Interest in understanding how large-scale IT contracts are executed and supported from an operational perspective.

Work Environment
This is an on-site role based in Maryland Heights, MO, with standard hours of 8:00 AM to 5:00 PM and a 1-hour lunch break. The organization provides a laptop to perform your work. The position involves a balanced mix of desk-based tasks and physical activity, with approximately 50% of the time spent at a workstation handling system updates, ticketing, and documentation, and 50% spent on your feet handling hardware, shipping, receiving, and inventory activities. You will work in a professional IT environment that relies on ServiceNow and Microsoft Office, and you will interact regularly with IT, asset management, and service desk teams in a collaborative setting.
Job Type & Location
This is a Contract position based out of Maryland Heights, MO.
Pay and Benefits
The pay range for this position is $20.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Maryland Heights,MO.
Application Deadline
This position is anticipated to close on May 30, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.