Warehouse Customer Service Representative

We are immediately hiring a Customer Service Representative in Etna, OH. Apply today to speak with a recruiter about the position and perks of Jumpstarting your career with Ryder. Pay Type: Hourly Hourly Pay: $23.00 an hour Schedule: Monday-Friday 03:30pm–12:00am (must be flexible) When Fortune 500 businesses and new startups need supply chain solutions, they look to our industry‑leading logistics experts. At Ryder, there is more to being a supply chain professional than working on some of the nation’s biggest brands. We make sure you are also getting the diverse experience, advancement opportunities, all from an industry‑leading Fortune 500 company. Here are a few of the many benefits when working with us: Medical, Dental, Vision Benefits start at 30 days 401(k) Savings Plan with a company match Discounted employee stock purchase options Quality employee discounts that actually save you money on tools, cars, appliances, travel and more All major holidays paid and paid time off within your first year Up to 12 weeks paid maternity leave Summary The Customer Service Representative I position works cross‑functionally across Sales, Marketing, Operations and Asset Management, while utilizing excellent customer communication skills. This individual is responsible for inbound sales calls, maintains appropriate inventory levels, and interacts with customers; gives information in response to inquiries and resolves customer complaints and answers customers’ questions. Essential Functions Responsible for a great customer experience and ensuring concerns, issues, and disputes are resolved to the customers’ expectations. Execute customer communication protocol. Handle all rental sales and the sales process for inbound calls and outbound solicitation to increase leads and new customers. Accountable for rental truck inventory levels by coordinating with Maintenance and Asset Management to meet customer demands. Workflow management: enhance productivity through effective scheduling and planning. Generate purchase/repair orders and maintain files. Parts management: contribute to cost containment through inventory planning and warranty. Additional Responsibilities Ensures compliance with all company, local, state, federal and other regulatory agencies policies. Performs other duties as assigned. Skills and Abilities Strong verbal and written communication skills. Ability to get both verbal and written communication across that has the desired effect. Goal oriented, drive for results, assertive, and deal well with ambiguity. Possesses a high degree of initiative. Must have high level of energy and be a self‑motivated and self‑directed person. Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments. Ability to focus on multiple projects and activities simultaneously. Flexibility to operate and self‑driven to excel in a fast‑paced environment. Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors). Demonstrates customer service skills. Qualifications H.S. diploma/GED required. One (1) year or more in sales and/or customer service required. Compensation Hourly: $23.00 – $23.00 per hour. Benefits (Full‑time only) Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax‑advantaged 401(k) retirement savings plan. Equal Opportunity Employer Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Note Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. #J-18808-Ljbffr Ryder System, Inc.