Customer Relations and Match Specialist

Job Description

Job Description

Who we are:

The Village is one of the region's leading non-profit human service organizations. We provide behavioral health and other community services across North Dakota and Minnesota. It's a place where you can build a career and help people at the same time.

What we do:

We are seeking applications for a Customer Relations and Match Specialist for our Big Brothers Big Sisters Program, based in Fargo, ND. Since 1904, Big Brothers Big Sisters has operated under the belief that inherent in every child is incredible potential. As the nation's largest donor- and volunteer-supported mentoring network, Big Brothers Big Sisters makes meaningful, monitored matches between adult volunteers ("Bigs") and children ("Littles"). We develop positive relationships that have a direct and lasting effect on the lives of young people.

Job Responsibilities include:

• Respond to all client and volunteer inquiry calls and process pre-enrollment procedures.
• Manage School-Based caseload following all required Standards of Practice for inquiry, enrollment, match support and match closure.
• Carry a small community-based caseload for match support.
• Assist with volunteer recruitment.

Job Qualifications/requirements:

• Bachelor's Degree in Human Services or related field, or the candidate shall be within 6 months of degree completion preferred. Will consider an Associate's Degree or two years of higher education experience from an accredited college or university in a human service-related field AND two years or relevant work experience in related field (social work, counseling, social services, child development or other related field); or Four years of relevant work experience in related field.

What we offer:

• Medical Insurance for you & your family partially paid by The Village
• Generous Health Saving Account contribution by The Village for eligible employees enrolled in our health plan.
• 100% 403(b) Retirement Match up to 5% immediately upon hire.
• Voluntary Insurances including: Dental, Vision, Dependent Care FSA, Critical Illness, Hospital & Accident insurance.
• Employer paid Short-term disability, Long-term disability and Life Insurance for employees working 20 + hours per week.
• 8 to 9 Paid holidays
• Starting Paid Time Off (PTO) of 13 days/year.

If you feel that this position would be a great fit for you, please fill out our 3-minute mobile-friendly application so that we can review your information. We look forward to meeting you!

The Village Family Service Center is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply.

Must pass criminal background check.