Social Media Customer Care Advocate

Delivering exceptional support to customers through social media platforms, the full-time Social Media Customer Care Advocate will respond to inquiries, utilize the brand's voice, and ensure a positive customer experience while working in a hybrid environment of in-office and remote tasks. Key responsibilities Respond to customer inquiries via social media direct messages promptly and professionally Utilize the company's brand voice to communicate effectively across all social media platforms Monitor social media for customer feedback and inquiries, ensuring timely responses or actions as necessary Required qualifications Proficiency in social media platforms and digital merchandising tools Experience in customer service with a focus on addressing escalated inquiries Strong problem-solving abilities and collaboration skills with internal teams Ability to manage multiple priorities and meet deadlines in a dynamic environment Knowledge of current social media trends and tools to enhance service delivery